Veterinary Receptionist/Customer Service Representative

Parkway Animal Hospital • Roseburg, OR

3d • $17 - $19

About The Position

Parkway Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced, full-time role focuses on creating exceptional client experiences and building trust through compassionate service. The position manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services.

The role follows a 4/10 schedule, with availability needed Monday through Friday. Compensation is $17–$19 per hour. The hospital is located in Roseburg, Oregon, and provides veterinary services ranging from routine check-ups and vaccinations to advanced diagnostics and surgical procedures.

Requirements

• At least 2 years of experience in a customer service, reception, or client-facing role.
• Ability to manage a multi-line phone system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Ability to accurately process payments and maintain financial records.
• Positive attitude and willingness to collaborate with a team.
• Availability Monday through Friday for a 4/10 schedule.

Nice To Haves

• Previous veterinary receptionist or healthcare-related front-desk experience.
• Experience scheduling appointments and coordinating calendars.

Responsibilities

• Create exceptional client experiences and build trust through compassionate service.
• Manage appointments and daily patient flow.
• Handle a multi-line phone system and in-person client interactions.
• Process transactions and accurately maintain financial records.
• Provide clients with essential information about hospital services.
• Collaborate with the team to support clients during routine and emotionally sensitive situations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed