Veterinary Receptionist/Customer Service Representative
About The Position
Parkway Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced role focuses on creating exceptional client experiences and building trust through compassionate service. The receptionist manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. This is a full-time position with a 4/10 schedule and availability needed Monday through Friday. Compensation is $17–$19 per hour worked. Parkway Animal Hospital is located in Roseburg, Oregon, and provides veterinary services including routine check-ups, vaccinations, advanced diagnostics, and surgical procedures.
Requirements
- At least 2 years of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system and in-person client interactions.
- Process transactions and maintain accurate financial records.
- Provide clients with essential information about hospital services.
- Collaborate with the hospital team.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
