Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners•Phoenix, AZ

3d•$19 - $22•Onsite

About The Position

North Phoenix Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. In this fast-paced role, the receptionist creates exceptional client experiences and builds trust through compassionate service while managing appointments and daily patient flow. The role includes handling multi-line phones and in-person interactions, processing transactions, and providing clients with essential information about the hospital’s services. The ideal candidate is friendly, detail-oriented, highly organized, and able to thrive in a team-focused customer service environment. This is a full-time position on a 4/10 schedule, with availability needed Monday through Friday. Compensation is $19–$22 per hour worked. North Phoenix Animal Clinic is a three-doctor small-animal practice caring for dogs, cats, and rabbits. Its equipment and services include digital X-ray, digital dental radiography, ultrasound, and laser therapy. The caseload focuses heavily on spay/neuter procedures and dentistry, while orthopedic cases are referred out. The practice offers team members opportunities to build skills in routine surgery, anesthesia, dentistry, and general practice medicine.

Requirements

At least 2 years of experience in a customer service, reception, or client-facing role.
Ability to manage a multi-line phone system while assisting in-person clients.
Exceptional verbal and written communication skills.
Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
Strong organizational and time-management skills.
Ability to accurately process payments and maintain financial records.
Positive attitude and willingness to collaborate with a team.
Ability to remain calm, professional, and solution-oriented during busy periods.
Availability Monday through Friday for a full-time 4/10 schedule.

Nice To Haves

Previous veterinary receptionist or healthcare-related front-desk experience.
Experience working with veterinary practice management software, especially Pulse.
Experience scheduling appointments and coordinating calendars.

Responsibilities

Create exceptional client experiences and build trust through compassionate service.
Manage appointments and daily patient flow.
Handle a multi-line phone system while assisting clients in person.
Process transactions and maintain accurate financial records.
Provide clients with essential information about hospital services.
Coordinate appointments and calendars.