Customer Service Representative/ Veterinary Receptionist
About The Position
Moreland Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of the hospital. This fast-paced role creates exceptional client experiences and builds trust through compassionate service. The representative manages appointments and daily patient flow, handles multi-line phones and in-person interactions, processes transactions, and provides clients with essential information about hospital services. The ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment. This is a flexible, full-time position with a 5/8 schedule and availability required Monday through Friday. The hospital is a community-focused small-animal practice in Moreland, Georgia, with a five-doctor team and a collaborative, positive, supportive, family-like culture. Its equipment and services include digital X-ray, in-house laboratory capabilities, a surgical suite, cold laser therapy, and acupuncture.
Requirements
- At least 1 year of experience in a customer service, reception, or client-facing role.
- Ability to manage a multi-line phone system while assisting in-person clients.
- Exceptional verbal and written communication skills.
- Ability to provide compassionate, professional service during routine and emotionally sensitive situations.
- Strong organizational and time-management skills.
- Ability to accurately process payments and maintain financial records.
- Positive attitude and willingness to collaborate with a team.
- Ability to remain calm, professional, and solution-oriented during busy periods.
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience.
- Experience with veterinary practice management software, especially Shepherd.
- Experience scheduling appointments and coordinating calendars.
Responsibilities
- Create welcoming, exceptional client experiences and build trust through compassionate service.
- Manage appointments and daily patient flow.
- Handle a multi-line phone system while assisting clients in person.
- Process transactions and maintain financial records accurately.
- Provide clients with essential information about hospital services.
- Collaborate with the team and remain calm, professional, and solution-oriented during busy periods and emotionally sensitive situations.
Benefits
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- Employee Assistance Program (EAP)
- 401(k) with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Potential limited benefits for part-time team members, subject to company policy and state law
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
