Customer Service Rep - Receptionist

EMCO Wheaton Retail • Wilson, NC

3d

About The Position

Emco Wheaton Retail Corporation, a manufacturer of products for the petroleum equipment industry, is seeking a full-time Customer Service Representative with receptionist duties in Wilson, North Carolina. The role handles incoming calls and visitors, supports customers with order processing, performs data entry, assists sales with training-event scheduling, and works with production leaders on printed materials.

Requirements

• At least 2 years of experience answering and routing calls.
• Solid knowledge and background using Microsoft Excel, Access, and Word.
• Excellent interpersonal and communication skills.
• A resilient, high-energy personality.
• Strong communication and computer skills.

Responsibilities

• Manage and transfer internal and external calls.
• Greet visitors and assist them with their inquiries.
• Take customer calls and use the computer to ensure orders are entered correctly and processed to fulfillment.
• Perform data entry functions as directed by the supervisor.
• Assist sales with scheduling training events and communicating schedules to participants.
• Work with production leaders to print pamphlets, labels, and other materials.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed