Customer Service Rep

Pratt Industries • Albert Lea, MN

8d

About The Position

The Customer Service Rep takes and processes customer orders and addresses customer inquiries and complaints. The role processes purchase orders, provides project pricing and quotes, handles billing and accounting credits, and coordinates with internal personnel to resolve customer issues. It maintains customer files and order-change records, sends email confirmations, and supports sales personnel and supplemental sales. The position also tracks warehouse items, monitors agreed minimum and maximum inventory levels, and analyzes monthly usage and customer restocking needs. Additional duties may be assigned by management.

Candidates must have a high school diploma or GED. The position calls for strong communication, basic mathematical ability, sound reasoning, computer data-entry skills, and knowledge of products and production processes. Manufacturing, computer data-entry, and corrugated box industry experience are preferred. The company provides a laptop and reimburses $75 per month for cell phone use for business when needed.

Requirements

• High school diploma or GED.
• Excellent communication skills.
• Ability to read and interpret sales reports, operating instructions, and procedure manuals.
• Ability to perform basic math and calculate ratios and percentages related to cost and volume.
• Ability to apply common sense to written, oral, or diagrammed instructions and solve varied problems with limited information or standardization.
• Computer data-entry application knowledge and skill.
• Knowledge of products and production processes.

Nice To Haves

• Experience in manufacturing.
• Experience in computer data entry.
• Experience in the corrugated box industry.

Responsibilities

• Take customer orders directly from customers or sales representatives.
• Place timely orders for materials and supplies used in production.
• Process purchase orders, provide project pricing and customer quotes, process billing, and coordinate accounting credits.
• Handle customer complaints and questions and follow up with appropriate internal personnel.
• Maintain customer files and record and distribute customer order changes.
• Email order confirmations to customers.
• Assist sales personnel and help generate supplemental sales.
• Track warehouse items to ensure availability and compliance with agreed minimum and maximum levels.
• Analyze monthly usage and customer restocking needs.
• Comply with company policies and procedures and perform additional duties assigned by management.

Benefits

• Company laptop.
• Cell phone reimbursement of $75 per month for conducting business when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED