Customer Service Rep

Lincare • Winchester, VA

10d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves interacting with customers by phone, documenting calls and entering orders in computerized systems, and reviewing customer and prescription-related information. The employee also helps train other employees and must meet any licensing requirements necessary for the specific location.

Requirements

• High school diploma, General Education Diploma (GED), or one to three months of related experience and/or training.
• Computer entry skills.
• Must meet any licensing requirements necessary for the specific location.
• Occasionally lift and/or move up to 50 pounds.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Assess customer needs for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders in a computerized system.
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Help train employees.
• Calculate figures and amounts related to frequency and doses dispensed.
• Use common-sense understanding to carry out oral and written instructions.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED