Customer Service Rep

Lexington Medical Center • Columbia, SC

6d

About The Position

The Customer Service Rep answers incoming calls to the Business Office and assists customers by phone and in person with questions about bills or services related to Lexington Medical Center. The role responds to patient-account correspondence, documents account and patient information, maintains accurate account records, and follows up as needed. It also supports patients and staff by addressing inquiries promptly and courteously to help resolve concerns and ensure customer satisfaction.

The position requires a high school diploma or equivalent and either one year of experience in telephone or customer-service-related roles or two years of experience in a hospital and/or physician billing office. Excellent interpersonal and communication skills and experience with online computer systems are required. The role also involves meeting defined productivity levels, following Business Office policies and procedures, and adhering to the hospital compliance program and Service Excellence expectations.

Requirements

• High school diploma or equivalent.
• One year of experience in telephone or customer-service-related roles, or two years of experience in a hospital and/or physician billing office.
• Excellent interpersonal and communication skills.
• Experience with online computer systems.

Responsibilities

• Respond to written and oral correspondence concerning patient accounts, or refer it to the appropriate party promptly and efficiently.
• Document account-related and patient-related information on a personal computer.
• Assist patients and staff, including walk-ins and callers, to support customer satisfaction and prompt resolution of their situations.
• Answer the telephone courteously and take accurate messages.
• Maintain accurate patient account records and perform necessary follow-up.
• Perform other duties as assigned by authorized personnel or as required in an emergency.
• Maintain a professional image and positive customer relations with patients, visitors, physicians, and coworkers; show courtesy, compassion, and respect.
• Follow Service Excellence policy, House Rules, and Business Office dress code requirements.
• Meet productivity levels defined in the job's critical elements.
• Attend corporate compliance in-services and adhere to the hospital compliance program.

Benefits

• Day-one medical, dental, and life insurance benefits for benefit-eligible employees and their families.
• Health care and dependent care flexible spending accounts.
• Eligibility to enroll in the 403(b) match plan on day one; Lexington Health matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to one times salary.
• Option to elect supplemental life insurance with low-cost premiums up to three times salary.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage for full-time employees after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED