Customer Service Rep

EDP Propane • Genoa Township, OH

10d

About The Position

The Customer Service Rep supports customer communication, customer retention, and coordination of daily service and delivery operations at BrightStar Propane. The role works closely with the General Manager, Service Center, and delivery teams to ensure customers receive accurate, timely service. Responsibilities span phone support, customer account updates, routing exceptions, administrative documentation, and, depending on location, accounts payable and other office operations.

During the first 30 days, the employee learns EDP’s customer systems, routing processes, and service workflows through hands-on training; begins handling inbound calls independently with guidance for complex issues; partners with the General Manager to understand retention goals and challenges; and supports route paperwork, documentation, and account updates. By 90 days, the employee is expected to handle calls end-to-end, identify issues proactively, support retention efforts, and maintain accurate customer and routing records with minimal oversight.

Requirements

• High school diploma, GED, or equivalent experience.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations with customers about service, billing, and scheduling.
• Ability to track details accurately across multiple systems and documents.
• Reliable attendance and ability to follow established processes.

Nice To Haves

• Experience in utilities, energy, logistics, or service-based industries.
• Familiarity with billing systems, route management, or customer account maintenance.
• Experience supporting retention, collections, or outbound calling campaigns.
• Prior administrative or office operations experience.
• Exposure to accounts payable or basic finance processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Resolve customer concerns, follow up, and ensure issues are fully closed to support customer growth and retention.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect past-due balances.
• Support daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support, including documentation, reporting, route paperwork, scanning, and maintaining accurate billing and forecasting records.
• Depending on location, assist with accounts payable processing and other office operations.
• Learn customer systems, routing processes, and service workflows through hands-on training.
• Partner with the General Manager to understand customer retention goals and current challenges.
• Maintain clean and accurate customer, routing, and service records.

Benefits

• Medical, dental, and vision insurance options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) with company match.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Voluntary life, AD&D, and short-term disability coverage.
• Paid holidays and time off.
• $50,000 basic life/AD&D and long-term disability at no cost.
• Propane discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED