Customer Service - Customer Service Rep
About The Position
The Customer Service Representative serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. The role manages communications, maintains schedules, processes paperwork, and supports shipping and receiving operations. The CSR ensures documentation is accurate, supports daily logistics functions, and delivers excellent service in a fast-paced warehouse environment. The position is on-site and operates in a professional, climate-controlled office environment with quiet to moderate noise. It is largely sedentary, involving desk and computer work, with occasional standing, walking, reaching, stooping, or lifting up to 10 pounds. The stated schedule is first shift, Monday through Friday, 6:00 a.m. to 2:30 p.m.; hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.
Requirements
- High school diploma or GED equivalent, or equivalent relevant experience.
- 1–2 years of related work experience.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Basic math and reading skills.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Effective problem-solving and interpersonal skills.
- Ability to work effectively with internal and external customers.
Nice To Haves
- Previous shipping and receiving experience in a warehouse environment.
- Experience with warehouse management systems (WMS) or AS400.
- Experience with electronic scheduling and logistics software.
- Ability to work in a high-volume, fast-paced setting.
- Prior experience with SAP.
Responsibilities
- Provide high-quality customer service to internal and external stakeholders, respond to inquiries, and resolve issues efficiently.
- Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
- Coordinate with carriers, drivers, and warehouse personnel to support dock and yard activities.
- Process and maintain accurate inbound and outbound schedules using warehouse management systems and standard office software.
- Prepare and verify shipping and receiving documents for accuracy.
- Assign dock doors and update door and yard reports for trailer inventory.
- Sign drivers in and out and verify their identification and paperwork.
- Reconcile inbound shipments with packing slips and manage drop lot activities.
- Process and schedule carrier appointments.
- Support shipping and receiving functions as needed and demonstrate flexibility across the team.
- Report errors or discrepancies to leadership to support accuracy and compliance.
- Participate in required training and professional development.
- Follow safety, operational, and record-keeping policies.
- Perform duties safely, promptly, and professionally, along with other related duties as assigned or required.
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement savings
- Paid time off
- Tuition assistance
- Early access to earned wages
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
