Customer Service Rep

Planet Fitness - Baseline Fitness•Des Moines, IA

8d•Onsite

About The Position

The Customer Service Rep is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front desk activities, supports member services, and helps maintain the club’s neatness and cleanliness.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
Actively listen, empathize with customers’ perspectives, and work with them to solve problems.
Recognize and define problems, analyze relevant information, encourage alternative solutions, plan resolutions, and seek additional assistance when needed.
Demonstrate tact and skill in interactions, using appropriate behavior and language.
Communicate questions, concerns, or issues to a supervisor in a timely manner.
Stand and walk for at least 75% of the shift; talk in person or on the phone for at least 75% of the shift; lift up to 50 lbs. for less than 30% of the time.

Responsibilities

Greet potential members and provide a great customer experience.
Answer phone calls politely and help callers with questions or concerns.
Take information calls and give tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.