Customer Service Rep

SBM Management Services•Irvine, CA

About The Position

The Customer Service Representative is responsible for the cleanliness and sanitation of assigned areas. The role performs scheduled janitorial work, operates motorized cleaning equipment, maintains equipment and work areas, and supports the shift lead and team. Employees must follow safety protocols, company policies, and procedures; use appropriate personal protective equipment; and communicate professionally with coworkers, supervisors, managers, and customers. Driving to different work locations or customer sites may be necessary. The position has no supervisory responsibilities. The role requires no specific education. Three to six months of training or experience is preferred, or an equivalent combination of education and experience. Training certifications must be completed; a valid driver's license may be required depending on business needs, and forklift certification may be required. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Compensation is $19.50–$20.50 per hour. SBM offers comprehensive benefit packages; details are available on the company's careers website.

Requirements

No specific education requirement.
Complete all safety and task training certifications.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, equipment upkeep and care, and the safe and efficient use of cleaning compounds and chemicals.
Ability to lift and/or move up to 35 pounds.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Nice To Haves

Three to six months of training or experience, or an equivalent combination of education and experience.
Bilingual ability.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and all duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain the assigned area and cleaning equipment.
Report incidents and hazardous conditions to a supervisor.
Follow safety rules, company procedures, policies, and protocols, and use proper personal protective equipment.
Work with other employees, perform repetitive tasks, and maintain a clean work area.
Communicate professionally with leads, supervisors, coworkers, managers, and customers.
Fill in during staff shortages and support the shift lead in completing punch-list items.
Present a professional appearance and conduct, and understand customer service and satisfaction.
Travel to work locations, customer sites, or company facilities when necessary to perform job duties.