Customer Service Rep

Lincare • Westbrook, ME

9d • $15 - $20

About The Position

The Customer Service Rep communicates with customers to answer questions, resolve problems, identify ongoing and additional product or service needs, and support compliance with physician direction. The role handles inbound and outbound customer calls, provides product and service education, and maintains customer and order information in computerized systems.

Requirements

• Ability to read and analyze documents such as patient orders.
• Ability to comprehend pharmacy prescription terminology.
• Ability to communicate effectively with coworkers and patients.
• Ability to calculate figures and amounts related to frequency and doses dispensed.
• Ability to use common-sense understanding to carry out oral and written instructions.
• High school diploma, GED, or one to three months of related experience and/or training.
• Computer entry skills required.
• Must meet licensing requirements necessary for the specific location.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Assess customers’ need for additional products and services.
• Assess customers’ compliance with physician orders.
• Answer questions and provide customer education regarding products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders in a computerized system.
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Help with the training of employees.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED