Customer Service Rep

Lincare • Cameron, MO

12d

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves communicating with customers by inbound and outbound manual calls and outbound calls generated through an automated dialer system. The employee assesses customer needs for additional products or services and compliance with physician orders; answers questions and provides customer education; documents calls and enters customer orders in computerized systems; and verifies and updates demographic information in computerized records.

The employee must be able to read and analyze documents such as patient orders, understand pharmacy prescription terminology, communicate effectively with coworkers and patients, assist with employee training, calculate figures and amounts related to dispensing frequency and doses, and use common sense to carry out oral and written instructions. A high school diploma or GED, or one to three months of related experience and/or training, is listed. Computer entry is required, and the employee must meet licensing requirements applicable to the specific location. The position occasionally requires lifting or moving up to 50 pounds.

Requirements

• High school diploma, GED, or one to three months of related experience and/or training.
• Computer entry skills.
• Meet licensing requirements necessary for the specific location.
• Ability to read and analyze documents such as patient orders.
• Ability to comprehend pharmacy prescription terminology.
• Ability to communicate effectively with coworkers and patients.
• Ability to calculate figures and amounts related to frequency and doses dispensed.
• Ability to apply common-sense understanding to carry out oral and written instructions.
• Ability to occasionally lift and/or move up to 50 pounds.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Assess customer needs for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders in a computerized system.
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Help train employees.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED