Customer Service Rep

Lincare • Ardmore, OK

12d

About The Position

The Customer Service Rep communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role handles customer calls, provides education, documents interactions, enters orders, and maintains customer demographic information in computerized records.

Requirements

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Calculate figures and amounts related to the frequency and doses dispensed.
• Apply common-sense understanding to carry out oral and written instructions.
• High school diploma, GED, or one to three months of related experience and/or training.
• Computer entry required.
• Meet any licensing requirements necessary for the specific location.
• Occasionally lift and/or move up to 50 pounds.

Responsibilities

• Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
• Assess customers’ needs for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products and services.
• Document calls in a computerized record-keeping system.
• Enter customer orders in a computerized system.
• Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
• Help with the training of employees.

Benefits

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Employee referral program.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED