Customer Service Rep

Lincare•Brookhaven, MS

About The Position

This employee communicates with customers to answer questions, resolve problems, determine ongoing and additional product or service needs, and support compliance with physician direction. The role involves communicating with customers by inbound and outbound manual calls and outbound calls generated by an automated dialer system. The employee documents calls and enters customer orders in computerized systems, verifies and updates customer demographic information, and reads and analyzes documents such as patient orders. The role also includes helping train employees.

Requirements

High school diploma or General Education Diploma (GED), or one to three months of related experience and/or training.
Computer entry skills required.
Must meet any licensing requirements necessary for the specific location.
Ability to comprehend pharmacy prescription terminology.
Ability to communicate effectively with coworkers and patients.
Ability to calculate figures and amounts related to frequency and doses dispensed.
Ability to understand and carry out oral and written instructions.

Responsibilities

Communicate with customers through inbound and outbound manual calls and outbound calls generated by an automated dialer system.
Assess customers' need for additional products or services.
Assess customers' compliance with physician orders.
Answer questions and provide customer education regarding products and services.
Document calls in a computerized record-keeping system.
Enter customer orders in a computerized system.
Verify and update demographic information, such as addresses and telephone numbers, in computerized records.
Read and analyze documents such as patient orders.
Help train employees.
Calculate figures and amounts related to frequency and doses dispensed.
Carry out oral and written instructions using common-sense understanding.