Receptionist / Customer Service Representative

Heritage Ford of Vernal•Vernal, UT

About The Position

Heritage Ford of Vernal is seeking a friendly, dependable, and professional full-time Receptionist / Customer Service Representative. The receptionist is often the first person customers interact with when they visit or call the dealership. The role calls for someone who enjoys working with people, communicates professionally, stays organized, and helps create a positive first impression. Previous dealership or receptionist experience is preferred but not required; training is available for a candidate with a positive attitude, strong communication skills, and a willingness to learn. The receptionist supports customers and dealership staff by greeting visitors, answering and directing calls, taking messages, maintaining a welcoming reception area, and handling basic administrative and clerical tasks. The position also involves receiving and distributing dealership communications and coordinating with Sales, Service, Parts, and management. A successful candidate takes ownership of the role, pays attention to detail, and contributes to a positive, professional atmosphere.

Requirements

Friendly, positive, and professional personality.
Excellent verbal communication skills.
Strong customer-service mindset.
Dependable and punctual.
Comfortable answering and transferring a high volume of phone calls.
Strong organizational skills and attention to detail.
Ability to multitask and stay composed during busy periods.
Basic computer skills.
Ability to learn new systems and processes.
Professional appearance and demeanor.
Willingness to help wherever needed.
Ability to work well independently and as part of a team.

Nice To Haves

Previous receptionist, administrative, dealership, retail, hospitality, or customer-service experience is preferred but not required.

Responsibilities

Greet customers promptly and professionally as they enter the dealership.
Answer incoming phone calls in a friendly and professional manner.
Direct calls to the appropriate department or team member.
Assist customers with basic questions and connect them with the appropriate person.
Take clear and accurate messages when necessary.
Maintain a clean, organized, and welcoming reception area.
Assist with basic administrative and clerical duties.
Receive and distribute mail, documents, and other dealership communications.
Communicate effectively with Sales, Service, Parts, and dealership management.
Help maintain a positive and professional atmosphere throughout the dealership.
Assist with additional office and customer-service tasks as needed.