Sewing Room Receptionist
About The Position
The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and helps deliver superior customer service. Reporting to the Store Manager, the CSR provides an exceptional customer experience by welcoming and assisting customers, managing appointments and calls, supporting alterations services, pressing and preparing garments, and ensuring items are ready for pickup. The role may also involve sewing and fittings as needed. The CSR supports the store’s service standards, customer satisfaction, inventory management, cash-wrap transactions, and the cleanliness and organization of the alterations room. Duties and responsibilities may vary and may include other tasks assigned by store management.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty store environment.
- Ability to use a computerized point-of-sale system.
- Ability to perform physical tasks including standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, or crawling, and moving throughout the store.
- Ability to lift and/or move up to 10 pounds.
- Manual dexterity for POS tasks, money handling, garment steaming, computer use, and telephone calls.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior sewing experience.
Responsibilities
- Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, solve problems, and resolve conflicts.
- Use systems to manage customer flow and deliver a five-star customer experience.
- Meet service vows and complete operational checklist tasks while addressing customers’ emotional and practical needs.
- Provide exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
- Communicate how alterations can help perfect a dress and promote alterations services and personalization options.
- Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
- Maintain dress-code standards.
- Greet and escort alterations customers to and from appointments.
- Press, steam, and spot-clean merchandise.
- Inspect altered, steamed, and pressed garments to verify they meet quality standards before delivery.
- Build long-term customer relationships and support satisfaction and loyalty.
- Process special orders and pickups and support inventory management and merchandise quality standards.
- Support cash-wrap processes and accurately process transactions.
- Seek assistance from the Alterations Manager for customer issues that cannot be resolved.
- Maintain a clean and well-organized alterations room.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive hourly pay
- Team bonus
- Referral bonus of $400 for each hired referral, with no stated limit
- Generous team member discount
- Dayforce Wallet early pay
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
