Receptionist Sewing Room

Davids Bridal•Altamonte Springs, FL

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides David’s Bridal customers with an exceptional customer experience. The role reports to the Store Manager and may involve welcoming and assisting customers, scheduling appointments, answering phones, pressing garments, and preparing items for pickup. The CSR supports customers throughout their alterations experience, maintains the alterations room and store standards, and assists with transactions and merchandise handling.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.
Manual dexterity to use POS terminals, count money, steam garments, access computers, and make or receive telephone calls.
Ability to sew and perform fittings to David’s Bridal standards as needed.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with genuine, friendly enthusiasm; communicate clearly and adapt communication style to customer needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service vows, including Prepare, Welcome, Meet Needs, and Be There, and complete operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer service goals.
Address customer concerns proactively and partner with or escalate issues to the leadership team when needed.
Explain how alterations can help perfect a dress and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Maintain dress code standards.
Greet and escort alterations customers to and from the alterations area for appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments according to quality control guidelines before delivery to customers.
Build long-term customer relationships and support customer satisfaction and loyalty.
Support inventory management by processing special orders and pickups and maintaining first-quality standards for merchandise.
Support cash-wrap processes and process transactions accurately.
Seek assistance from the Alterations Manager with customer issues that cannot be resolved independently.
Maintain a clean and well-organized alterations room.
Perform other duties and tasks assigned by store management.