Receptionist Sewing Room

Davids Bridal•Orlando, FL

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and helps deliver superior customer service at David’s Bridal. The CSR provides an A+ customer experience and reports to the Store Manager. Duties may include welcoming and assisting customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The role also supports alterations services, store standards, inventory processes, and accurate transactions.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Ability to perform the listed physical activities, including standing, walking, sitting, reaching, climbing stairs, stooping, kneeling, crouching, crawling, bending, twisting, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, use computers, and handle telephone calls.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience.
Prior experience with a computerized POS system.

Responsibilities

Welcome and assist customers by phone, virtual chat, and in person, communicating clearly and adapting to their needs.
Use store systems to manage customer flow and support a five-star customer experience.
Meet service vows and operational checklist tasks while addressing customers’ practical and emotional needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues to leadership when needed.
Explain the role of alterations in preparing a dress for an event and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Follow the required dress code.
Greet and escort alterations customers to and from the alterations area for appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments against quality guidelines before delivery.
Build customer relationships and support satisfaction and loyalty.
Process special orders and pickups and support inventory management and merchandise quality standards.
Support cash-wrap processes and process transactions accurately.
Seek assistance from the Alterations Manager with customer issues the CSR cannot resolve.
Keep the alterations room clean and organized.
Perform other duties assigned by store management.