Sewing Room Receptionist

Davids Bridal•York, PA

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and helps deliver superior customer service to David’s Bridal customers. The CSR provides an A+ customer experience and reports to the Store Manager. Duties may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The role also supports customer flow, alterations services, merchandise standards, inventory processes, and store operations.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior experience with a computerized POS system.
Ability to use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to sew and perform fittings to David’s Bridal standards, as needed.
Ability to lift and/or move up to 10 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, move throughout the store, and communicate with and hear customers.

Nice To Haves

Prior sewing experience.

Responsibilities

Welcome customers warmly by phone, virtual chat, and in person; communicate clearly, adapt communication style to customers, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service vows and operational checklist tasks while addressing customers’ emotional and practical needs.
Serve multiple customers at a time and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues to leadership when appropriate.
Explain the role of alterations in preparing a dress for an event and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Meet dress-code standards.
Greet and escort alterations customers to and from appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments against quality-control guidelines before delivery.
Build long-term customer relationships and support customer satisfaction and loyalty.
Process special orders and pickups and support inventory management and first-quality merchandise standards.
Support cash-wrap processes and accurately process transactions.
Seek assistance from the Alterations Manager with customer issues that cannot be resolved independently.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.