Sewing Room Receptionist
About The Position
The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides superior customer service to David’s Bridal customers. The CSR reports to the Store Manager and welcomes and assists customers in person, by phone, and through virtual chats. Duties may include managing appointments and customer flow, answering phones, pressing garments, and ensuring items are ready for pickup. The role also promotes alterations services, supports transactions and inventory processes, and maintains the alterations room and store standards.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Ability to lift and/or move up to 10 pounds.
- Ability to perform the physical demands of the job, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, and moving throughout the store.
- Manual dexterity to use POS terminals, count money, steam garments, use computers, and receive or initiate telephone calls.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior sewing experience.
Responsibilities
- Welcome customers warmly in person, by phone, and through virtual chats; communicate clearly, solve problems, and resolve conflicts.
- Use store systems to manage customer flow and provide a five-star customer experience.
- Meet service vows and complete operational checklist tasks while addressing customers’ emotional and practical needs.
- Serve multiple customers, proactively address concerns, and escalate issues to leadership when appropriate.
- Explain how alterations can help perfect a dress and promote alterations services and personalization options.
- Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
- Follow the dress code policy.
- Greet and escort alterations customers to and from appointments.
- Press, steam, and spot-clean merchandise.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Build customer relationships to support satisfaction and loyalty.
- Support inventory management by processing special orders and pickups and maintaining first-quality standards.
- Follow cash-wrap procedures and process transactions accurately.
- Seek assistance from the Alterations Manager for customer issues that cannot be resolved independently.
- Keep the alterations room clean and organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive hourly pay
- Team bonus
- Dayforce Wallet for early pay
- Team member discount
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits
- Pet insurance
- Referral bonus of $400 for each hired referral, with no stated limit
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
