Receptionist Sewing Room
About The Position
The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides David’s Bridal customers with an exceptional service experience. The role reports to the Store Manager and may include welcoming and assisting customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The CSR helps customers understand and select alterations services and personalization options, maintains store and alterations-room standards, and supports merchandise, inventory, and cash-wrap processes. The position requires a high school diploma or equivalent and 1–2 years of prior retail experience in an apparel or specialty-store environment. Prior sewing experience is helpful, as is experience using a computerized POS system. Physical duties include standing, walking, sitting, reaching, climbing stairs, bending, lifting up to 10 pounds, and using manual dexterity for tasks such as steaming garments and operating POS terminals. Sewing and fittings may be performed as needed.
Requirements
- High school diploma or equivalent degree.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior experience with a computerized point-of-sale (POS) system.
- Ability to communicate clearly and concisely and provide customer service to multiple customers.
- Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch or crawl, bend, twist, and move throughout the store.
- Manual dexterity for POS use, money handling, garment steaming, computer use, telephone calls, and sewing or fittings as needed.
- Ability to lift and/or move up to 10 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior sewing experience.
Responsibilities
- Welcome and assist customers in person, by phone, and through virtual chats, adapting communication style and resolving concerns.
- Use available systems to manage customer flow and deliver a five-star customer experience.
- Meet service vows and operational checklist requirements while addressing customers’ emotional and practical needs.
- Serve multiple customers at once, proactively address concerns, and escalate issues to leadership when needed.
- Explain how alterations can help perfect a dress and promote alterations services and personalization options.
- Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
- Follow the required dress code.
- Greet and escort alterations customers to and from appointments.
- Press, steam, and spot-clean merchandise.
- Inspect altered, steamed, and pressed garments for quality and pristine condition before delivery to customers.
- Build customer relationships to support satisfaction and loyalty.
- Support inventory management by processing special orders and pickups and maintaining first-quality merchandise standards.
- Support cash-wrap procedures and process transactions accurately.
- Seek assistance from the Alterations Manager with customer issues that cannot be resolved independently.
- Maintain a clean and organized alterations room.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Generous team member discount
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
