Sewing Room Receptionist

Davids Bridal•Grand Rapids, MI

About The Position

The Alterations Customer Service Representative (CSR) supports the successful operation of the Alterations department and provides David’s Bridal customers with an A+ customer experience. The CSR reports to the Store Manager and may welcome and assist customers, schedule appointments, answer phones, press garments, and ensure items are ready for pickup. The role also contributes to store operations, garment quality, and customer satisfaction.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Ability to stand, walk, or sit for extended periods and move throughout the store.
Ability to reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist.
Ability to lift or move up to 10 pounds.
Manual dexterity to use POS terminals, handle money, steam garments, use computers, and make or receive phone calls.
Ability to see at close and distant ranges and use peripheral vision and depth perception.
Ability to look at, read, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience.
Prior experience with a computerized POS system.

Responsibilities

Welcome and assist customers by phone, virtual chat, and in person, communicating clearly and adapting to their needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Meet service vows and operational checklist tasks while addressing customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate issues to leadership when appropriate.
Explain how alterations can help perfect a dress for an event and promote alterations services and personalization options.
Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
Meet dress-code standards.
Greet and escort alterations customers to and from appointments.
Press, steam, and spot-clean merchandise.
Inspect altered, steamed, or pressed garments and follow quality-control guidelines before delivery.
Build long-term customer relationships and support customer satisfaction and loyalty.
Process special orders and pickups and support inventory and first-quality merchandise standards.
Support cash-wrap processes and accurately process transactions.
Seek assistance from the Alterations Manager with customer issues the CSR cannot resolve.
Maintain a clean and organized alterations room.
Perform other duties and tasks assigned by store management.