Public Area Attendant Jobs

About The Position

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to stand for extended periods, squat, and bend.
• Ability to communicate clearly and have corrected vision within the normal range.
• Ability to lift, push, or pull 50 pounds.
• Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities in the office, hotel, and community.
• Ability to maintain a high degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.

Nice To Haves

• Previous hospitality experience preferred.

Responsibilities

• Greet guests warmly and acknowledge them in public spaces.
• Distribute necessary items to assigned housekeepers and assist with pre-arrival and other guest special requests.
• Clean and maintain hallways, including windowsills, door frames, and baseboards; sweep or vacuum hallways daily.
• Clean elevator interiors and polish elevator tracks and landings.
• Keep stairwells and ice machine areas free of debris.
• Maintain housekeeping closets, carts, and work areas, and keep inventory levels to standard.
• Deep clean according to the rotational schedule.
• Assist the Director of Rooms Operations with VIP arrivals.
• Restock and reorganize housekeepers’ carts daily.
• Report light outages, broken equipment, room disparities, suspicious activity, unusual items, and irregular guest behavior to a manager.
• Communicate inventory needs, including amenities, pillowcases, bed linen, and robes.
• Maintain a positive and professional attitude with guests, team members, and management; personalize guest interactions and share hotel knowledge.
• Maintain guest confidentiality and follow hotel procedures, policies, and team member handbook requirements.
• Follow scheduled shifts and break and lunch requirements.
• Take initiative and handle assignments with limited supervision.
• Support exceptional guest experiences and high GSS performance scores.