Public Area Attendant ("Asistente de Area Publica")

Azul Hospitality•Dallas, TX

6d•Onsite

About The Position

The Public Area Attendant keeps hotel public, storage, and administrative areas clean and maintained according to hotel standards. The role includes routine and deep cleaning, maintaining public restrooms, stocking a cleaning cart, cleaning outside arrival areas, and assisting with guest requests and guest-room cleaning as needed. The attendant must follow company and safety procedures, report maintenance or safety issues, and provide helpful service to guests and colleagues. Work is primarily indoors in a temperature-controlled environment, with schedules that may vary according to hotel business needs.

Requirements

High school education or equivalent.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer-relations skills.
Detail-oriented, organized, and able to demonstrate strong communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively and patiently with internal and external customers, using tact and diplomacy and gathering accurate information to resolve conflicts.
Self-driven and able to work independently, with issue-resolution ability, analytical skills, and attention to detail.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to stand and maintain well-paced mobility for up to four hours, maneuver between simultaneous tasks, work in limited spaces, and reach other hotel departments promptly.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to grasp, write, stand, sit, walk, bend, climb, listen, hear, and perform repetitive motions.
Ability to use fingers, wrists, and hands for picking, pinching, typing, carrying, and other substantial movements.
Sufficient hearing, smell, taste, and vision to observe and distinguish product quality and detect signs of emergencies.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property grooming and uniform standards.
Regular attendance and compliance with hotel rules and regulations.

Nice To Haves

Prior hotel experience preferred.

Responsibilities

Clean public, storage, and administrative areas, including rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, and the fitness center.
Dust and polish furniture and fixtures; polish metalwork; vacuum, sweep, and mop floors; shampoo carpets; wash windows; and clean or wax floors.
Remove and dispose of trash, soiled linens, insects, and debris, and empty ashtrays.
Perform deep-cleaning tasks and special projects, including power washing sidewalks, blowing leaves, removing bubble gum, and collecting trash and debris around the property.
Clean public restrooms and maintain them throughout the shift.
Supply the cleaning cart with appropriate supplies for the shift.
Clean outside areas, including the porte cochere and other arrival areas.
Keep staff break areas, administrative offices, and work areas clean and well maintained.
Answer guest inquiries and assist with guest requests, including deliveries and guest-room cleaning as needed.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other reasonable duties assigned by managers and supervisors, and attend scheduled training sessions and meetings.