Public Area Attendant ("Asistente de Area Publica")

Renaissance Saint Elm Dallas Downtown•Dallas, TX

6d•Onsite

About The Position

The Public Area Attendant ensures that hotel public areas are clean and maintained according to hotel standards. The role performs general cleaning in public, storage, and administrative areas, and helps meet guest requests and maintain a safe, well-kept property. Staff must maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality and property-specific standards. Regular attendance, compliance with hotel rules and safety procedures, and attendance at scheduled training sessions and meetings are required. Work schedules may vary according to hotel business needs. The job description notes that duties are not exhaustive and that other reasonable tasks may be assigned by managers or supervisors.

Requirements

High school education or equivalent.
Able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Able to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy, and collect accurate information to resolve conflicts.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Able to perform essential job functions with or without reasonable accommodation.
Able to stand and maintain well-paced mobility for up to four hours at a time; maneuver between simultaneous tasks and work in limited spaces; and reach other hotel departments in a timely manner.
Able to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Able to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing; use fingers, wrists, and hands for picking, pinching, typing, and other substantial movements; and communicate through talking and hearing.
Able to observe and distinguish product quality and detect signs of emergency situations using hearing, smell, taste, and vision; near and color vision and depth perception are needed.
Maintain regular attendance and attend scheduled training sessions and meetings; work varying schedules as hotel business needs require.
Comply with Azul Hospitality rules and regulations for the safe and effective operation of hotel facilities.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property-specific grooming and uniform standards.

Nice To Haves

Prior hotel experience preferred.

Responsibilities

Clean rooms, hallways, lobby, lounges, restrooms, corridors, elevators, stairways, fitness center, storage areas, and administrative areas.
Dust and polish furniture, fixtures, metalwork, and furniture; vacuum, mop, sweep, shampoo carpets, wash windows, and clean or wax floors.
Remove and dispose of trash, insects, and debris; empty ashtrays and carts of soiled linens.
Perform deep-cleaning tasks and special projects, including power washing sidewalks, blowing leaves, picking up property debris, and removing gum from sidewalks.
Clean public restrooms and maintain them throughout the shift.
Supply the cleaning cart with appropriate supplies for the shift.
Clean outside areas, including the porte cochere and other arrival areas.
Keep staff break areas, administrative offices, and work areas clean and well maintained.
Answer guest inquiries and requests using knowledge of the hotel; assist with guest inquiries and deliver guest requests.
Assist with cleaning guest rooms as needed.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries.
Perform other duties as assigned by managers and supervisors.