2nd Shift Public Area Attendant - Spartanburg Marriott

Mainsail Lodging & Development • Spartanburg, SC

2d • Onsite

About The Position

The Public Area Attendant/Housekeeping team member cleans and maintains all interior and exterior public areas to provide exceptional guest service in accordance with Marriott standards under the franchise of Mainsail Lodging & Development. The role includes keeping hallways, elevators, stairwells, ice machine areas, closets, carts, and the housekeeping office clean and orderly; assisting housekeepers and guests; and reporting maintenance issues, inventory needs, suspicious activity, and other concerns. The attendant is expected to follow hotel policies and procedures, maintain guest confidentiality, communicate professionally, and contribute to a positive guest experience.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to stand for extended periods, squat, bend, and lift, push, or pull up to 50 pounds.
• Ability to communicate clearly and have corrected vision within the normal range.
• Ability to work long hours as needed.
• Ability to make sound judgments quickly and manage multiple tasks toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities and maintain confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

• Previous hospitality experience.

Responsibilities

• Greet guests warmly and help them in public spaces, including fulfilling special requests.
• Distribute necessary items to assigned housekeepers and assist with restocking and reorganizing their carts.
• Prepare requested pre-arrival items such as foam pillows and extra towels.
• Maintain hallways, windowsills, door frames, and baseboards free of dust and scuffs; sweep or vacuum hallways daily.
• Clean elevator interiors and polish elevator tracks and landings.
• Keep closets organized and maintain standard par levels.
• Keep stairwells and ice machine areas free of debris.
• Perform deep cleaning according to a rotational schedule.
• Assist the Director of Rooms Operations with VIP arrivals.
• Report light outages, broken equipment, room disparities, inventory needs, suspicious activity, unusual items, and irregular guest behavior to the appropriate manager.
• Maintain a positive, friendly attitude and communicate professionally with guests, team members, and management.
• Personalize guest interactions, including using guest names and sharing hotel knowledge.
• Maintain guest confidentiality and follow hotel procedures.
• Take initiative and handle assignments with limited supervision.
• Follow scheduled shifts and break and lunch requirements, as well as hotel policies in the team member handbook.
• Keep work areas, including closets, carts, and the housekeeping office, clean and orderly.
• Help deliver an exceptional guest experience and support strong Marriott GSS performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED