2nd Shift Public Area Attendant - Spartanburg Marriott

MPM Macon • Spartanburg, SC

1d

About The Position

The Public Area Attendant is responsible for cleaning and maintaining interior and exterior public areas to provide exceptional guest service in accordance with Marriott standards under the Mainsail Lodging & Development franchise. The role includes maintaining hallways, elevators, stairwells, ice machine areas, closets, carts, and other work areas; assisting housekeepers and guests; reporting maintenance issues and unusual activity; and supporting VIP arrivals. The attendant is expected to follow hotel policies and schedules, maintain guest confidentiality, communicate professionally, and contribute to a positive guest experience.

Requirements

• High school diploma or higher.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to use technology such as tablets and iPads.
• Ability to stand for extended periods, squat, and bend.
• Ability to communicate clearly and have corrected vision within the normal range.
• Ability to lift, push, or pull 50 pounds.
• Ability to make sound judgments quickly and manage multiple tasks while progressing toward deadlines.
• Ability to work independently, take direction, and provide direction to others.
• Ability to manage differing personalities in the office, hotel, and community.
• Ability to maintain a high degree of confidentiality.
• Ability to work effectively in stressful, high-pressure situations and anticipate, prevent, identify, and solve workplace problems.

Nice To Haves

• Previous hospitality experience preferred.

Responsibilities

• Greet guests warmly and acknowledge them in public spaces.
• Distribute necessary items to assigned housekeepers and assist with pre-arrival and other guest special requests.
• Clean and maintain hallways, including windowsills, door frames, and baseboards; sweep or vacuum hallways daily.
• Clean elevator interiors and polish elevator tracks and landings.
• Keep stairwells and ice machine areas free of debris.
• Maintain housekeeping closets, carts, and work areas, and keep inventory levels to standard.
• Deep clean according to the rotational schedule.
• Assist the Director of Rooms Operations with VIP arrivals.
• Restock and reorganize housekeepers’ carts daily.
• Report light outages, broken equipment, room disparities, suspicious activity, unusual items, and irregular guest behavior to a manager.
• Communicate inventory needs, including amenities, pillowcases, bed linen, and robes.
• Maintain a positive and professional attitude with guests, team members, and management; personalize guest interactions and share hotel knowledge.
• Maintain guest confidentiality and follow hotel procedures, policies, and team member handbook requirements.
• Follow scheduled shifts and break and lunch requirements.
• Take initiative and handle assignments with limited supervision.
• Support exceptional guest experiences and high GSS performance scores.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED