Public Area Attendant

Seneca Gaming Corporation•Buffalo, NY

About The Position

The Public Area Attendant is responsible for maintaining the cleanliness of public areas and front- and back-of-house areas in accordance with casino standards and Seneca Gaming Corporation policies, procedures, Internal Control Standards, and objectives. The position provides cleaning and stocking services throughout assigned casino areas and delivers professional customer service to patrons and colleagues. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud, with louder noise levels on the casino floor, and smoking is permitted.

Requirements

Must be at least 18 years old upon employment.
Must be familiar with the proper use of cleaning equipment and chemicals.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to climb or balance; stoop, kneel, crouch, or crawl.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience preferred.
Previous housekeeping experience is a plus.

Responsibilities

Maintain the cleanliness of in-house facilities.
Empty ashtrays and provide clean ashtrays throughout the casino on a regular basis.
Clean, wash, and disinfect bathroom floors, sinks, and commodes; routinely inspect bathrooms to ensure consistent cleanliness.
Wipe and clean gaming devices regularly.
Discard soiled cups and similar items throughout the casino regularly.
Attend to cleaning and stocking needs in assigned casino areas.
Work with various cleaning agents.
Maintain a current understanding of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them at all times.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner with patrons; maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required Seneca Gaming Corporation training programs within nine months of starting employment.
Attend necessary meetings.
Perform duties and meet responsibilities, requirements, and expectations that may change as needed.