Public Area Attendant

Highgate Hotels•Greenville, SC

7d•Onsite

About The Position

The Public Area Attendant maintains Highgate Hotel standards throughout assigned public spaces, including the lobby, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, and driveways. The role may also include special cleaning assignments and Room Attendant or House Attendant duties as needed. The currently sought shifts are 7:00 AM–3:30 PM and 3:00 PM–11:30 PM; shifts may change and include weekends and holidays.

Requirements

High school diploma or equivalent.
Must be able to stand for the entire shift.
Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must listen effectively, understand concerns raised by employees and guests, and clarify those concerns.
Must multitask and prioritize departmental functions to meet deadlines.
Must understand and apply complex information and data from various sources to meet objectives.
Must maintain a warm and friendly demeanor.

Nice To Haves

Experience in a hotel or related field.
Previous housekeeping experience.

Responsibilities

Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Use proper two-way radio etiquette when communicating with employees.
Practice safe work habits to protect guests, employees, and oneself.
Handle lost-and-found items according to hotel standards.
Turn in keys and assignment sheets to the Housekeeping Office at the end of the shift.
Report maintenance issues to the Housekeeping Supervisor or Manager.
Be familiar with guestroom cleaning procedures and assist when needed.
Deliver clean linen to assigned sections when necessary.
Pick up Room Attendants’ dirty linen or trash as needed.
Collect trash from service landings and dispose of it in outside dumpsters according to hotel procedures.
Vacuum guest corridors and keep hallways, public areas, and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Follow the project-cleaning schedule for public areas.
Maintain stairwells to hotel standards.
Keep ash urns clean and filled with sand.
Ensure overall guest satisfaction.
Attend required hotel meetings and trainings.
Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform, personal protective equipment, and nametag.
Comply with hotel standards and regulations to support safe and efficient operations.
Maximize productivity, identify problem areas, and assist with implementing solutions.
Anticipate, prevent, identify, and solve problems as necessary.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law