Public Area Attendant

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Public Area Attendant is responsible for maintaining the cleanliness of public areas and front- and back-of-house areas in accordance with casino standards and Seneca Gaming Corporation policies, procedures, Internal Control Standards, and objectives. The role includes cleaning and stocking assigned casino areas, bathrooms, gaming devices, and other facilities; handling laundry and linen distribution; and providing courteous, professional customer service. The position operates on a schedule determined by a 24-hour schedule and involves working in a fast-paced casino environment where smoking is permitted and noise levels range from moderately loud to loud.

Requirements

Must be at least 18 years old upon employment.
Must be familiar with the proper use of cleaning equipment and chemicals.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, or crawl.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience preferred.
Previous housekeeping experience is a plus.

Responsibilities

Maintain the cleanliness of in-house facilities.
Empty and provide clean ashtrays in the casino and hotel lobby regularly.
Clean, wash, and disinfect bathroom floors, sinks, and commodes, and inspect bathrooms routinely.
Wipe and clean gaming devices regularly.
Perform laundry and linen receipt and distribution duties.
Discard soiled cups and similar items throughout the casino regularly.
Attend to the cleaning and stocking needs of assigned casino areas.
Work with various cleaning agents.
Maintain an understanding of information security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.