Public Area Attendant

Viejas Casino & Resort•Alpine, CA

About The Position

The Public Area Attendant is responsible for cleaning and maintaining hotel guest-facing areas, including lobbies, restrooms, restaurants, corridors, and elevators. The role also includes assisting guests with resort questions, reporting maintenance issues, and supporting guest safety and security. The attendant works in a professional, high-pressure environment, maintains a clean and hazard-free workspace, and follows company and department policies and procedures. This position does not supervise other team members.

Requirements

Three or more months of related experience and/or training.
Must be at least 21 years old.
Familiarity with housekeeping, including sanitation, laundry operation, and guest service.
Knowledge of how to use and maintain cleaning equipment.
Ability to be certified in blood-borne pathogens and biohazardous-material cleanup; training will be provided.
Ability to work in a professional, high-pressure environment while maintaining good interpersonal skills and a positive attitude.
Ability to multitask and work well under stress.
Self-starter who values teamwork and can adjust to change.
Must be able to work flexible hours during the day or evening, including weekends, holidays, and blackout dates.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Clean and maintain hotel lobbies, restrooms, restaurants, corridors, elevators, and other guest-facing areas.
Deep clean carpets, windows, floors, corridors, upholstery, and drapes.
Operate cleaning machinery, including vacuums, pressure washers, and carpet extractors.
Report maintenance issues, such as burned-out light bulbs or damaged furniture and fixtures.
Keep windows, doorways, and furniture free of fingerprints and smudges; keep furniture and hard surfaces clean and organized and floors free of debris.
Notify a supervisor about carpet stains that cannot be removed and equipment malfunctions.
Attend brief staff meetings for updates about hotel activities and promotions.
Participate in the company safety program and potentially instruct others in proper and safe practices.
Respond to requests and resolve internal and external guest complaints promptly, or refer them to the appropriate management team.
Maintain a clean, safe, and hazard-free work environment.
Follow company and department policies, procedures, and standard operating guidelines.
Assist guests with questions about the resort and support the safety and security of guests.
Perform other duties as assigned.