Program Manager Jobs

About The Position

Requirements

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

Nice To Haves

• 5+ years in financial analysis, commercial governance, or business program management.
• Strong financial modelling, forecasting, scenario analysis and analytical problem-solving skills.
• Experience partnering with Procurement, Finance, Legal and provider organisations.
• Skilled in dashboards, KPIs, OKRs and evaluation frameworks.
• Familiarity with global payroll, HR operations, pricing models, invoice controls, AI/automation and compliance.

Responsibilities

• Serve as financial steward for global payroll provider contracts, pricing structures, rate changes, fee models, service credits, and contractual economics.
• Conduct scenario modelling, cost simulations and commercial impact assessments to support renewals, sourcing cycles and amendments.
• Partner with Procurement and Finance to provide commercial intelligence in decision-making.
• Evaluate financial risks, commercial compliance gaps and cost implications aligned with PGIC governance standards.
• Own the global invoice governance framework, ensuring validation, PO alignment, PO creation, PO Management, (Opening, Updates, closure, extensions, Forecasts), dispute prevention and defect resolution.
• Strengthen financial accuracy through monthly accrual governance and support PGIC reporting cycles.
• Build and enhance global controls, exception management and dispute RCA mechanisms.
• Partner across P2P, Finance and Service Delivery to eliminate aging, improve discipline and drive compliance.
• Develop Global Payroll financial insight packs — cost trends, KPI dashboards, forecasting and variance analysis.
• Own end‑to‑end Cost‑to‑Serve model, ensuring accuracy, continuity, and scalability.
• Build scenario simulations, cost-to-serve models and early-warning risk indicators.
• Validate and continuously improve cost methodologies, drivers, and allocations.
• Lead reporting and serve as the single source of truth for leadership insights.
• Explain cost movements, risks, and opportunities with clear, actionable narratives.
• Identify and drive cost optimization in partnership with key stakeholders.
• Serve as the primary financial intelligence source for PGIC and leadership decision-making.
• Identify anomalies, risks, volume patterns and commercial behaviour shifts using analytics.
• Define and maintain OKRs, KPIs, SLAs and ROI frameworks for commercial and financial governance programs.
• Build scorecards, dashboards and heat maps to monitor commercial performance and compliance.
• Apply structured scenario analysis to evaluate continuation, optimisation or sunset of commercial models.
• Identify program risks and mitigation plans, streamlining governance workflows.
• Lead PGIC commercial governance Rhythm of Business — MBR/QBR materials, scorecards and insight packs.
• Produce Microsoft security-compliant communications and documentation.
• Develop training, enablement and change-adoption materials for governance processes.
• Communicate with clarity across executive and operational levels using data storytelling.
• Conduct benchmarking on pricing models, billing mechanisms, service economics and governance frameworks.
• Own process maps, RACIs and scope/change control processes for governance workflows.
• Maintain commercial/financial risk registers and RCA logs.
• Embed AI, automation and analytics into governance workflows to modernise controls and improve predictability.
• Ensure compliance with Microsoft security, privacy and regulatory requirements.

Benefits

• Certain roles may be eligible for benefits and other compensation.