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Senior Technical Program Manager, Infrastructure

Glean•San Francisco, CA
•$198,000 - $235,500•Hybrid
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About The Position

Glean is seeking a Senior Infrastructure Technical Program Manager (TPM) to lead large-scale, cross-functional initiatives that define, scale, and optimize our infrastructure platform. This role sits at the intersection of infrastructure engineering, reliability, cost efficiency, and AI systems, driving programs that ensure Glean’s platform remains performant, scalable, and resilient as we continue to grow. You’ll partner closely with Infra, AI/ML, and Platform Engineering teams to design orchestration systems, streamline deployments, and build the foundations that power our search and AI capabilities. You’ll play a central role in driving the company’s Infrastructure roadmap across Setup & Deployment, Runtime, Storage, and AI Infra, leading cross-functional programs that improve scalability, reliability, cost efficiency, and developer velocity. You will define and orchestrate how Glean instances are deployed, upgraded, and monitored at scale, and partner with AI and Data teams to evolve our ML pipelines, model training infrastructure, and LLM serving stack. You will also lead initiatives to improve observability, configuration management, and resource utilization, and coordinate capacity planning, infrastructure migrations, and performance optimization programs. Additionally, you will build clear visibility into infra cost drivers and partner with finance and engineering leaders on optimization initiatives.

Requirements

  • BS/MS in Computer Science, Engineering, or a related technical field.
  • 8-10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs.
  • Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability, uptime, and performance are critical.
  • Experience working closely with Infra, SRE, and ML/AI teams on distributed systems or data infrastructure.
  • Strong understanding of cloud infrastructure (AWS, GCP, or Azure) including compute, networking, storage, and orchestration systems.
  • Ability to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact.
  • Strong written and verbal communication and ability to manage through ambiguity, anticipate scaling challenges, and align teams across priorities.
  • Builder mindset with focus on automation, reliability, and efficiency.

Nice To Haves

  • Understanding of data pipelines, ML training workflows, and LLM runtime infrastructure is a plus.

Responsibilities

  • Lead end-to-end infra programs spanning compute, networking, storage, orchestration, and AI workloads.
  • Partner with Engineering to define standards for environment provisioning, deployment automation, and configuration governance.
  • Develop and operationalize frameworks for runtime health, scaling, and disaster recovery.
  • Drive consistency and automation across deployment orchestration systems.
  • Establish clear metrics for reliability, performance, and cost efficiency.
  • Coordinate cross-team delivery of high-impact programs such as data pipeline scalability, LLM infrastructure expansion, or infra observability improvements.
  • Communicate program status and technical risks effectively to leadership and stakeholders.
  • Continuously identify process or system bottlenecks, and drive automation to improve speed and reliability of infra operations.

Benefits

  • Medical, Vision, and Dental coverage
  • Generous time-off policy
  • 401k plan
  • Home office improvement stipend
  • Annual education and wellness stipends
  • Healthy lunches daily

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What This Job Offers

Job Type

Full-time

Career Level

Senior

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