Senior Program Manager

Zūm•Redwood City, CA

2d•$155,000 - $185,000•Hybrid

About The Position

Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across its transportation network. The role builds scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance. It is suited to candidates with backgrounds in consulting, strategic finance, logistics, manufacturing, or related operational environments who can translate complex operational challenges into scalable, data-driven solutions. The Senior Program Manager partners with Operations, Fleet, Safety, Finance, Product, and field teams to improve consistent execution and measurable impact across locations. The position is hybrid and based at Zūm’s Redwood City, California headquarters, with onsite work required three days per week—Monday, Tuesday, and Thursday. Candidates must already be located in the Bay Area. The targeted base salary range in California is $155,000 to $185,000. Actual salary may vary based on location, skills, and relevant experience. The position may also include equity or commissions. Benefits for full-time salaried or hourly workers include medical, dental, and vision coverage, 401(k), holidays, wellness, vacation, and more.

Requirements

5–10+ years of experience in operations, program management, or process improvement in a fast-paced environment.
Background in consulting, strategic finance, logistics, manufacturing, or related operational environments.
Proven track record leading complex, cross-functional initiatives from problem definition through execution.
Strong communication skills and experience presenting to senior leadership.
Analytical mindset and ability to translate data into insights and actionable decisions.
Demonstrated ability to improve efficiency, safety, compliance, and cost performance.
High ownership and ability to operate independently while managing competing priorities.
Experience building KPI frameworks, dashboards, and performance management cadences.
Advanced Excel skills, including Pivot Tables and VLOOKUPs.
Bachelor’s degree required.
Must already be located in the Bay Area.
Must be able to work onsite at the Redwood City headquarters three days per week: Monday, Tuesday, and Thursday.

Nice To Haves

SQL is preferred.
Experience in transportation, fleet operations, safety, compliance, or tech-enabled operations is a plus.
MBA or relevant advanced degree is a plus.

Responsibilities

Identify inefficiencies and design scalable standard operating procedures across fleet, safety, compliance, and maintenance workflows.
Simplify and modernize manual or inconsistent processes, including inspections, audits, incident management, and maintenance cycles.
Ensure processes are practical, audit-ready, and consistently adopted across locations.
Define and implement KPIs for fleet utilization, safety performance, compliance adherence, and maintenance reliability.
Build dashboards and reporting frameworks to track site-, regional-, and company-level performance.
Establish weekly and monthly performance cadences to drive accountability and continuous improvement.
Own and drive high-impact initiatives across Operations, Fleet, Safety, Finance, and Product.
Align stakeholders, clarify ownership, improve cross-functional workflows, and unblock issues.
Drive disciplined execution with clear milestones, timelines, and measurable outcomes.
Identify risks, particularly in safety and compliance, and implement mitigation plans.
Conduct post-implementation reviews and continually refine processes.
Lead the rollout and adoption of new processes, tools, and KPI frameworks.
Influence stakeholders ranging from frontline operators to senior leadership.
Ensure solutions are embedded into daily operations and sustained over time.