Practice Manager Jobs

About The Position

Requirements

• Bachelor’s degree in business, Healthcare Administration, or a related field – or equivalent experience.
• Minimum of 7 years of progressive experience in ambulatory or outpatient practice management.
• Experience in supervising staff and managing providers in a clinical environment
• Prior involvement in quality improvement, financial oversight, and EMR optimization.
• In-depth knowledge of ambulatory clinic operations, regulatory compliance, and performance metrics
• Strong financial and budgeting skills, including understanding of reimbursement and billing processes
• Proficient in EPIC reporting tools and other clinical information systems
• Knowledge of RHC and PCPCH standards (as applicable)
• Excellent communication, conflict resolution, and team leadership skills
• Ability to identify workflow issues and implement sustainable solutions
• Understanding of patient engagement strategies and service excellence models (e.g., AIDET, ICARE)
• Demonstrates professionalism, empathy, and patient-centered leadership
• Maintains composure and clear judgment in high-pressure situations
• Encourages collaboration, cross-functional teamwork, and staff development
• Exhibits strong organizational, time management, and multitasking abilities
• Culturally sensitive and committed to equitable, inclusive care
• Ability to work flexible hours based on clinic volume and staffing needs
• CPR and compliance training per clinic policy
• Must be comfortable using reporting tools and dashboards to guide decision-making
• Prolonged periods of sitting at a desk and working on a computer. Occasional walking, standing, bending, or lifting light office items (up to 25 pounds). Visual acuity to view computer screens and read detailed financial documents. Ability to communicate effectively in person, by phone, and electronically. May be required to move throughout the healthcare facility, including administrative and clinical areas.

Nice To Haves

• Master’s degree in business administration, Public Health, or Healthcare Leadership.
• EPIC experience preferred.

Responsibilities

• Oversee daily operations of 10+ provider clinics, ensuring efficient workflow and patient-centered care
• Develop and implement clinical processes to improve access, scheduling, provider productivity, and patient throughput
• Maintain regulatory compliance (RHC, PCPCH, OSHA, HIPAA, Medicare/Medicaid), and ensure all certifications are current
• Coordinate facility needs including maintenance, supply procurement, and technology updates
• Act as EPIC super-user to support optimization, reporting, and issue resolution
• Support provider recruitment, onboarding, and retention strategies
• Monitor provider productivity (visit volumes, in-basket completion, OR utilization, etc.) and ensure schedule efficiency
• Hold providers accountable for documentation, quality standards, and timely patient communication
• Address concerns regarding provider behavior, workflow, or patient satisfaction
• Directly supervise or support Clinic Office and Nursing Supervisors (if applicable); otherwise, lead front and back-office teams
• Conduct staff meetings, performance evaluations, and professional development activities
• Foster a team culture rooted in service excellence, communication, and accountability
• Ensure compliance with internal policies and support cross-training across roles
• Develop and manage clinic budgets with supporting documentation
• Partner with front office staff to ensure accurate registration, copay collection, and insurance verification
• Monitor billing processes and coordinate with revenue cycle teams to reduce denials and improve charge capture
• Utilize EPIC reports to track collections, denial trends, and financial performance
• Lead clinic-based improvement initiatives based on data, patient feedback, and compliance metrics
• Utilize EPIC tools and dashboards to monitor provider performance, patient access, and clinic efficiency
• Ensure completion and tracking of care coordination efforts (e.g., referrals, screenings, follow-ups)
• Monitor and respond to patient satisfaction surveys and complaints using RL system
• Ensure staff consistently apply AIDET and ICARE standards to enhance patient engagement and trust
• Promote MyChart enrollment, health literacy efforts, and shared decision-making
• Ensure all clinic staff receive compliance updates and education
• Verify credentialing of providers with applicable payors to meet billing and regulatory requirements
• Uphold a therapeutic, respectful, and safe clinic environment that aligns with ICARE values
• Partner with local health organizations and community agencies to support outreach
• Support organizational strategies related to rural health and clinic expansion
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position. (reference program education curriculum).
• Performs other related duties as assigned.

Benefits

• Medical
• Dental
• Vision