Practice Manager Jobs

About The Position

Requirements

• At least 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related field.
• Experience working within an ACO, MSSP, or value-based care model, including delegated services, managed care, or population health environments.
• Ability to travel locally up to 50%.
• Must reside locally in Georgia; the posting also states candidates should be based in or willing to relocate to the Atlanta, GA area and able to travel up to 50% within Georgia.
• Demonstrated ability to build trust-based relationships and secure buy-in from physicians and practice leadership.
• Proven ability to facilitate productive, sometimes difficult, performance conversations with practice leadership.
• Strong understanding of individual primary care physician practice workflows, day-to-day operations, and front-office and clinical environments.
• Ability to manage multiple practice relationships simultaneously with strong attention to follow-through.
• Strong written and verbal communication skills, including the ability to translate performance data into a clear narrative for practice audiences.
• Strong time and task management skills, including judgment to calibrate engagement intensity and format across practices with differing needs.
• Ability to work independently with strong ownership and accountability for practice-level outcomes.
• For remote work, provide an internet connection capable of video calls and connecting to internal and external systems, with minimum speeds of 100 Mbps download and 10 Mbps upload.
• Disclose any secondary employment and remain accessible during stated working hours.

Nice To Haves

• 4–5 years of experience, or experience specifically in practice acquisition, physician outreach, or provider network development.
• Clinical background, such as Medical Assistant, Care Manager, RN, or LPN, or other relevant clinical experience.
• Experience in a manager or operations role within a primary care practice.
• Health coach certification or motivational interviewing skills.
• Experience with CRM platforms; HubSpot is preferred.
• Familiarity with quality metrics, HCC coding, or care management integration.
• Existing familiarity with the Atlanta-area independent physician practice landscape.

Responsibilities

• Identify and evaluate individual practices within assigned networks for fit with Guidehealth’s value-based care services, working within network and health-system relationships established by the Director.
• Conduct outreach and initial meetings with practice leadership to introduce Guidehealth’s services and value proposition.
• Build the case for engagement, address practice-level objections, and secure agreement to move into implementation.
• Coordinate with the Practice Operations Manager on kickoff and onboarding for engaged practices.
• Serve as the day-to-day point of contact for an assigned portfolio, maintaining consistent communication and appropriate touchpoint cadence.
• Build and maintain trust-based working relationships with practice administrators and frontline clinical staff.
• Support long-term practice retention and satisfaction through ongoing engagement throughout the performance year.
• Represent practice feedback, needs, and risks internally, routing them to the appropriate team or escalating to the Director as needed.
• Document practice meetings, key email correspondence, and interactions in HubSpot CRM.
• Schedule and coordinate performance reviews, escalation discussions, and ad-hoc practice-facing meetings.
• Determine appropriate meeting cadence and format, including in-person versus virtual, based on each practice’s relationship stage, performance trajectory, and preferences.
• Provide monthly performance reviews and facilitate discussions with practice leadership.
• Translate performance data and benchmarks into clear, actionable next steps for practice teams.
• Support practices in developing and tracking improvement plans tied to performance targets, in partnership with the Director.
• Identify practices at risk of underperformance and escalate them to the Director with supporting context.
• Serve as the practice-facing liaison to Guidehealth’s clinical pillars (CDI, CM, and Quality), communicating updates and workflow changes to practices.
• Relay practice feedback, updates, and operational conditions to CDI, Care Management, and Quality leads as the primary internal communication channel between practices and clinical pillars.
• Represent Guidehealth’s services and expectations to practice stakeholders during implementation kickoff and onboarding.
• Address internal barriers or delays affecting practice service delivery directly with the practice as the first point of resolution.
• Collaborate with the network’s Client Relationship Manager when a practice is unresponsive or additional support is needed to resolve outstanding barriers.
• Support the Director of Practice Success in developing and delivering network- or client-level presentations and business reviews, contributing portfolio-level performance narratives and practice-level context.
• Keep the Director informed of network-level trends, risks, and practice sentiment across the assigned portfolio that may affect the broader client relationship.
• Follow security policies and procedures to protect PHI, PII, and Guidehealth intellectual property.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) plan with a 3% employer match when the employee contributes 6%.
• Life and disability insurance, with voluntary life insurance options.
• Employee Assistance Program (EAP).
• Paid time off plans.
• Paid parental leave.
• Resources for learning and professional development.
• Remote work flexibility and necessary equipment provided at no charge to employees.