Assistant Practice Manager - Roseburg

OnePeak Medical Office & Corporate • Roseburg, OR

7d

About The Position

OnePeak Medical is a mission-driven healthcare organization focused on making root-cause medicine accessible and redefining primary care through innovative, integrated health services. The Assistant Practice Manager provides hands-on, day-to-day leadership in the clinic and serves as the Practice Manager’s primary partner in daily execution. The role helps keep clinic operations running smoothly, staff supported, and patients well cared for while reinforcing the organization’s operational standards.

Requirements

• High school diploma or equivalent.
• At least one year of lead or supervisory experience, preferably in primary care.
• Current BLS and/or CPR/AED certification.
• At least six months of recent Medical Assistant experience.
• Embody OnePeak’s Ways of Working: Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset.
• Hold self and others accountable for measurable, high-quality, timely, and cost-effective results; accept responsibility for mistakes and comply with established controls and rules.
• Communicate and work effectively with providers, patients, and staff, and influence change effectively in written and verbal communication.
• Demonstrate emotional intelligence, strong interpersonal and leadership skills, professionalism, and conflict-management ability.
• Use sound judgment, make timely decisions, motivate and inspire a team, and help resolve difficult employee-relations issues.
• Maintain high standards in customer service, continuous improvement, and professional growth; remain open to constructive feedback and stay current on industry knowledge and best practices.
• Protect patient confidentiality in accordance with HIPAA and handle sensitive information confidentially.
• Be proficient in MS Office and relevant patient management software.
• Manage time, multitask, prioritize, and organize workload to meet deadlines.
• Remain flexible to meet business needs, including occasional travel to other clinics.
• Be prepared to drive a personal vehicle for company purposes and have a satisfactory motor vehicle history, valid driver’s license, and vehicle registration and insurance as required by state law.
• Be available for occasional travel to other clinics, up to one hour each way.

Nice To Haves

• Associate degree in a medical field.
• Certified Medical Assistant (CMA) certification.
• Certified Phlebotomy Technician (CPT) certification.

Responsibilities

• Manage the clinic’s day-to-day operations and support smooth, efficient, patient-centered workflows.
• Ensure Medical Assistants and Front Desk staff complete assigned tasks before the end of each shift, arranging support to finish incomplete work.
• Partner with and promptly involve the Practice Manager in staff issues, conflicts, or concerns.
• Maintain open communication with staff and providers, checking in and addressing questions or concerns.
• Provide backup coverage and support to the front and back office as needed.
• Ensure the front desk maintains an accurate waitlist when a provider is booked out two weeks or more.
• Ensure staff receive appropriate breaks and time off in accordance with policy.
• Monitor and prevent unapproved overtime, covering shifts personally when necessary.
• Complete duties in the EHR/EPM system in accordance with standardized protocols.
• Maintain a clean, safe, and professional clinic office and facility.
• Ensure Nutrition & Fitness staff and Medical Assistants prepare patient charts at least one day in advance.
• Partner with the Practice Manager on inventory management and the ordering cycle to maximize same-store sales opportunities.
• Regularly verify and scrub schedules and support ongoing schedule optimization.
• Support the Practice Manager in reinforcing operational standards and MESS cadence.
• Coach team members and provide feedback and accountability to support performance, engagement, and professional growth.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Voluntary long-term disability, flexible spending account, accident, and critical illness coverage.
• Paid time off and paid holidays.
• Employee and family discounts.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED