Assistant Practice Manager - Roseburg

OnePeak Medical Office & Corporate•Roseburg, OR

7d•$56,100 - $66,000

About The Position

The Assistant Practice Manager provides hands-on, day-to-day leadership at the clinic and serves as the Practice Manager’s primary partner in daily execution. The role helps keep clinic operations running smoothly, staff supported, and patients well cared for. At OnePeak Medical, the position supports the organization’s mission of making root-cause medicine accessible and delivering innovative, integrated primary care focused on optimal health and well-being.

Requirements

High school diploma or equivalent.
At least one year of lead or supervisory experience; primary care experience is preferred.
Current BLS and/or CPR/AED certification.
Ability to communicate and work effectively with providers, patients, and staff.
Strong emotional intelligence, including self-awareness, self-management, social awareness, and relationship management.
Ability to communicate and influence change effectively in writing and verbally.
Ability to motivate and inspire a team, exercise good judgment, and make timely, sound decisions.
Strong interpersonal, leadership, conflict-management, and problem-solving skills, including resolving difficult employee-relations issues.
Commitment to accountability, integrity, quality, continuous improvement, professional growth, and the company’s core values.
Ability to listen and remain open to constructive feedback, and to stay current on industry knowledge and best practices.
Ability to protect patient confidentiality in accordance with HIPAA and manage sensitive information confidentially.
Proficiency in MS Office and relevant patient management software.
Effective time management, multitasking, prioritization, and organization skills to meet deadlines.
Professional and courteous communication.
Flexibility to meet business needs, including occasional travel to other clinics, potentially up to one hour each way.
Valid driver’s license, proper vehicle registration and insurance as required by state law, and a satisfactory motor vehicle history check for driving a personal vehicle on company business.

Nice To Haves

Recent Medical Assistant experience of at least six months.
Associate degree in a medical field.
CMA (Certified Medical Assistant) certification.
CPT (Certified Phlebotomy Technician) certification.

Responsibilities

Manage the clinic’s day-to-day operations to ensure smooth, efficient, patient-centered workflows.
Ensure Medical Assistants and Front Desk staff complete assigned tasks before the end of each shift, arranging support to complete outstanding work as needed.
Partner with and promptly involve the Practice Manager in staff issues, conflicts, or concerns.
Maintain open communication with staff and providers by checking in, offering support, and addressing questions or concerns.
Provide backup coverage and support to the front and back office as needed.
Ensure the front desk maintains an accurate waitlist for providers booked two weeks or more in advance.
Ensure staff receive appropriate breaks and time off in accordance with policy.
Monitor and prevent unapproved overtime, personally covering shifts when necessary.
Complete duties in the EHR/EPM system in accordance with standardized protocols.
Maintain clinic office space and facilities to a clean, safe, and professional standard.
Ensure Nutrition & Fitness staff and Medical Assistants prepare patient charts at least one day in advance.
Partner with the Practice Manager on inventory management and the ordering cycle to maximize same-store sales opportunities at the clinic.
Regularly verify and scrub schedules to support ongoing schedule optimization.
Support the Practice Manager in reinforcing OnePeak’s operational standards and MESS cadence.
Coach team members and provide feedback and accountability for performance, engagement, and professional growth.
Perform other assigned duties and responsibilities.