Practice Success Manager

Guidehealth•Atlanta, GA

9d•$85,000 - $95,000•Remote

About The Position

The Practice Success Manager is the primary practice-facing relationship owner for an assigned portfolio and market of individual physician practices. The role is responsible for identifying and securing new practice engagements while sustaining performance and satisfaction among practices receiving Guidehealth’s services. It represents Guidehealth’s operational and clinical infrastructure to physicians and practice staff through ongoing working relationships. The manager owns the full practice relationship lifecycle: introducing Guidehealth’s services, securing practice leadership buy-in, transitioning engaged practices into implementation, and maintaining engagement through monthly performance reviews and coaching. The role liaises between practices and Guidehealth’s clinical pillars—CDI, Care Management, and Quality—represents practice needs internally, and works with practices to resolve service-delivery barriers. This is a fully remote role requiring local travel within Georgia of up to 50%; the employee must reside locally in Georgia or be based in or willing to relocate to the Atlanta area. Guidehealth provides the equipment needed for the role, while employees provide their own internet connection meeting the stated minimum speed requirements. The salary range is $85,000–$95,000 per year.

Requirements

Minimum 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related field.
Experience working within an ACO, MSSP, or value-based care model, such as delegated services, managed care, or population health environments.
Demonstrated ability to build trust-based relationships and secure buy-in from physicians and practice leadership.
Proven ability to facilitate productive, sometimes difficult, performance conversations with practice leadership.
Strong understanding of individual primary care physician practice workflows, day-to-day operations, and front-office and clinical environments.
Ability to manage multiple practice relationships simultaneously with strong follow-through.
Strong written and verbal communication skills, including the ability to translate performance data into a clear narrative for practice audiences.
Strong time and task management skills, including judgment to calibrate engagement intensity and format across practices with differing needs.
Ability to work independently with ownership and accountability for practice-level outcomes.
Must reside locally in Georgia or be based in or willing to relocate to the Atlanta, Georgia area.
Ability to travel locally within Georgia up to 50% for in-person practice engagement.
For remote work, provide an internet connection capable of video calls and access to internal and external systems, with minimum speed of 100 Mbps download and 10 Mbps upload.
All candidates must complete identity verification at multiple stages of hiring and onboarding.

Nice To Haves

4–5 years of experience, or experience specifically in practice acquisition, physician outreach, or provider network development.
Clinical background, such as Medical Assistant, Care Manager, RN, or LPN, or other relevant clinical experience.
Experience in a manager or operations role within a primary care practice.
Health coach certification or motivational interviewing skills.
Experience with CRM platforms; HubSpot is preferred.
Familiarity with quality metrics, HCC coding, or care management integration.
Existing familiarity with the Atlanta-area independent physician practice landscape.

Responsibilities

Identify and evaluate individual practices within assigned networks for fit with Guidehealth’s value-based care services, working within network and health-system relationships established by the Director.
Conduct outreach and initial meetings with practice leadership to introduce Guidehealth’s services and value proposition.
Build the case for engagement, address practice-level objections, and secure agreement to move into implementation.
Coordinate with the Practice Operations Manager to transition engaged practices into kickoff and onboarding.
Serve as the day-to-day contact for an assigned portfolio, maintaining consistent communications and touchpoints.
Build and maintain trust-based relationships with practice administrators and frontline clinical staff.
Support practice retention and satisfaction through high-quality engagement throughout the performance year.
Represent practice feedback, needs, and risks internally; route issues to the appropriate team or escalate them to the Director as needed.
Document practice meetings, key email correspondence, and other important interactions in HubSpot CRM.
Schedule and coordinate performance reviews, escalation discussions, and ad-hoc practice meetings.
Determine appropriate meeting cadence and format, including in-person versus virtual, based on relationship stage, performance trajectory, and practice preference.
Provide monthly performance reviews and facilitate discussions with practice leadership.
Translate performance data and benchmarks into clear, actionable next steps for practice teams.
Support practices in developing and tracking improvement plans tied to performance targets, in partnership with the Director.
Identify practices at risk of underperformance and escalate concerns to the Director with supporting context.
Serve as the practice-facing liaison to Guidehealth’s clinical pillars, communicating updates and workflow changes to practices.
Relay practice-level feedback, updates, and operational conditions to CDI, Care Management, and Quality leads.
Represent Guidehealth’s services and expectations to practice stakeholders during implementation kickoff and onboarding.
Address internal barriers or delays affecting practice service delivery directly with the practice as the first point of resolution.
Collaborate with the network’s Client Relationship Manager when a practice is unresponsive or additional support is needed to resolve barriers.
Support the Director of Practice Success with network- or client-level presentations and business reviews, contributing portfolio-level performance narrative and practice context.
Keep the Director informed of network-level trends, risks, and practice sentiment that may affect the broader client relationship.
Follow Security policies and procedures to protect PHI, PII, and Guidehealth intellectual property.
Remain accessible during stated working hours and participate in virtual meetings with cameras on.
Disclose any secondary employment.