Practice Success Technical Solution Advisor
About The Position
Altais is a physician-focused healthcare organization working to reduce administrative burdens through technology, purpose-built tools, and team-based care. Its California network includes Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. The Practice Success Technical Solution Advisor is a Hawaii-based role supporting practices as they adopt, implement, and optimize healthcare technology, including EPIC, Athena, and the Provider Portal. The position combines practice partnership, technical support, data analysis, and change management to improve clinical and operational workflows and support value-based care. The role assesses practice needs and supports technology implementations and integrations, including data migration, software and hardware installation, workflow validation, user acceptance testing, and go-live readiness. It also provides ongoing practice guidance, troubleshooting, and training; analyzes practice needs and opportunities; develops business cases and assessments for recommended solutions; and partners with practices and cross-functional teams to support sustainable technology adoption and care-model innovation.
Requirements
- Bachelor’s degree from an accredited college or university.
- Minimum of 2 years of EMR strategy, implementation, and/or optimization experience.
- Minimum of 3 years of solution delivery or management consulting experience.
Nice To Haves
- External consulting experience in a clinical environment.
- Broad knowledge of multiple EMRs, such as EPIC, Athena, Meditech, Cerner, Allscripts, Nextgen, and Elation.
- Hands-on support of EPIC, Athena, and/or provider portals, including training, workflow optimization, troubleshooting, and IT/vendor coordination.
- Experience with Alternative Payment Models and Value-Based Purchasing.
- Knowledge of statistical programming, predictive analytics, SQL, Crystal Reports, Python, R, SAS, QlikView, Tableau, Microsoft Power BI, or Visio.
Responsibilities
- Assess practice needs and recommend technology solutions that integrate with clinical and operational workflows.
- Support functional and technical implementations, including data migration, software and hardware installation, workflow validation, user acceptance testing, and go-live readiness.
- Coordinate with Hawaii-based practices, IT, and vendors on platform implementations, integrations, and updates.
- Provide ongoing guidance, troubleshooting, role-specific training, and reference resources for practice teams, providers, and patients following implementation.
- Coordinate access requests and escalate technical issues through resolution with appropriate teams.
- Identify workflow gaps, gather user feedback, and prioritize enhancements that improve efficiency, automation, adoption, and long-term practice capabilities.
- Integrate qualitative and quantitative analyses—including observations, benchmarking, user research, EMR reporting, and market trends—to identify practice needs and opportunities.
- Develop business cases, ROI analyses, feasibility assessments, pricing models, and use cases to recommend and implement solutions aligned with practice priorities.
- Contribute to product development and care-model innovation, including performance management tools supporting value-based care and incentive systems.
- Serve as a trusted partner and coach to Hawaii-based practices, supporting technology adoption and sustainable clinical and operational improvements.
- Collaborate across practices, IT, vendors, and leadership to translate technology into actionable deliverables and integrate innovative capabilities into care delivery.
- Tailor communications for practice users through executive leadership and support cross-functional coordination and change adoption.
Benefits
- Competitive compensation package that recognizes experience, credentials, and education.
- Excellent medical, vision, and dental coverage.
- 401k savings plan with a company match.
- Flexible time off.
- 9 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
