Technical Success Manager

New Relic•Chicago, IL

7d•$177,000 - $221,000

About The Position

As a Technical Success Manager at New Relic, you will own technical success and post-sales relationships for a portfolio of customers. Working closely with account teams, you will support New Relic’s strategic direction and promote new products while helping customers adopt, optimize, and integrate the platform into their business infrastructure. You will build customer relationships, solve technical problems, understand customers’ businesses and technical environments, and help them become long-term advocates of the platform. This is a field-based role that involves travel, with extensive travel opportunities for those who want them.

Requirements

At least 3 years of pre-sales or post-sales experience in the software industry.
At least 2 years of demonstrated pre-sales or post-sales experience working with enterprise customers.
Exposure to or interest in cloud technologies, including Linux hosts, Kubernetes, containers, microservices, DevOps, and CI/CD.
Strong technical background and sales or customer orientation.
Desire to learn new technologies.
Interest in or previous experience with performance monitoring tools for infrastructure, applications, web or mobile, or user experience.
Ability to maintain current project plans and documentation.
Fluent in English.

Nice To Haves

Familiarity with one or more development languages: Java, .NET, Ruby, C, Python, Node.js, or Golang.
Background in mobile device platforms and architectures, including iOS and Android.
Bachelor’s degree in Engineering or Computer Science, or equivalent.

Responsibilities

Own customer adoption, onboarding, and continued success across an assigned customer base.
Document customer adoption and success.
Lead adoption, optimization, and integration of New Relic products within customers’ business infrastructure.
Partner with Sales to identify revenue opportunities through service upsells and contract renewals.
Advocate for new product features and provide customer feedback to product management and engineering.
Maintain a deep understanding of customers’ businesses and technical environments.
Lead interactive product demonstrations for diverse audiences, showcasing workflows and answering technical questions in real time.
Own customer technical relationships and resolve technical problems.