Principal Technical Success Manager
About The Position
The Principal Technical Success Manager is the enterprise-level data, technical, and use-case expert for Mayo Clinic Platform Solution Developer Market. The role works with Solution Developer partners to define and align prospect needs with Mayo Clinic Platform technical, data, and services capabilities. It establishes Technical Success Manager operating standards across partners and leads cross-program initiatives to improve data usability, governance clarity, and modeling workflows. The position influences product and policy, represents the Solution Developer Market with internal partners, and creates scalable capabilities across programs. It is an SME role involving direct customer engagement and significant cross-functional influence. The position engages prospects and customers at data, technical, and potentially clinical levels; scopes engagements; defines customer data needs; and maintains TSM standards and the capability roadmap. It represents the market in technical design and governance forums, sets program-level time-to-value targets, advances conversion-ready handoffs, evaluates new modalities and tools, and coaches other TSMs.
Requirements
- Presence and expertise to engage with prospects and technical and data teams.
- 7–10+ years in a healthcare role focused on technical, analytics, and/or data science or machine learning roles, with demonstrated platform-level improvements.
- Ability to shape product direction and governance in data-intensive programs.
- Exceptional executive communication.
- Evidence of enterprise-scale pattern creation and cross-functional leadership.
- Ability to balance strategic leadership with hands-on execution, drive results, and influence and align cross-functional teams toward shared objectives.
Nice To Haves
- Graduate-level degree, preferably focused in Public Health, an MBA, or a relevant technical field.
- Leadership of multimodal AI data programs and/or Real World Evidence engagements.
- Publications, talks, or internal white papers that influenced practice or policy.
Responsibilities
- Engage with prospects and customers at data, technical, and potentially clinical levels to understand needs and define customer value propositions based on Mayo Clinic Platform capabilities.
- Work with prospects to scope engagements.
- Define and maintain TSM standards, including onboarding blueprints, milestone definitions, data capabilities, and documentation standards, and audit adherence.
- Work with prospects to define data needs, including initial analysis of Mayo Clinic Platform data assets.
- Own the TSM capability roadmap with data services and product leaders; publish and maintain canonical cohort-building patterns and schema primers for customer use.
- Represent the market in technical design for horizontal enablers, including shared notebooks, data dictionaries, governance FAQs, and imaging de-identification workflows.
- Represent Mayo Clinic Platform in platform governance and responsible AI forums and align practices with qualification and validation frameworks.
- Set program-level time-to-value targets, such as time to data access and first cohort, and publish quarterly results with improvement plans.
- Drive conversion-ready outputs and handoffs to downstream Mayo Clinic Platform offerings.
- Pilot and evaluate new modalities or tooling and institutionalize learnings through updated playbooks and training.
- Coach Senior TSMs and TSMs, conduct technical reviews for high-risk engagements, champion measurable outcomes, and maintain durable artifacts.
Benefits
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Affordable vision plan with a national network.
- Health Savings Account and Flexible Spending Account options for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
