Principal Technical Success Manager
About The Position
The Principal Technical Success Manager (TSM) is the enterprise-level data, technical, and use-case expert for Mayo Clinic Platform Solution Developer Market. The role works with Solution Developer partners to define and align prospect needs with Mayo Clinic Platform’s technical, data, and service capabilities. It sets TSM operating standards across partners and leads cross-program initiatives to improve data usability, governance clarity, and modeling workflows. This subject-matter expert role includes direct customer engagement and significant cross-functional influence, including influencing product and policy, representing the Solution Developer Market with internal partners, and creating durable capabilities that scale across programs. The Principal TSM engages prospects and customers to understand and define value propositions based on platform capabilities, supports engagement scoping and data-needs definition, and maintains standards and artifacts for customer delivery. The role owns the TSM capability roadmap with data services and product leaders, represents the market in technical design and governance forums, sets and reports program-level time-to-value targets, and drives conversion-ready outputs and handoffs to downstream Mayo Clinic Platform offerings. It also evaluates new modalities and tools, updates playbooks and training, coaches other TSMs, and leads technical reviews for high-risk engagements. Occasional travel may be required for program events, internal workshops, or partner meetings. Mayo Clinic describes competitive compensation, comprehensive benefit plans, continuing education, and advancement opportunities. Locations include Mayo Clinic’s major campuses and other Mayo Clinic Health System and international locations; the posting does not specify a particular work location or workplace arrangement.
Requirements
- 7–10+ years in a healthcare role focused on technical, analytics, and/or data science or machine learning work, with demonstrated platform-level improvements.
- Ability to engage credibly with prospects and technical and data teams.
- Ability to shape product direction and governance in data-intensive programs.
- Exceptional executive communication.
- Evidence of enterprise-scale pattern creation and cross-functional leadership.
- Ability to balance strategic leadership with hands-on execution, drive results, and influence and align cross-functional teams toward shared objectives.
Nice To Haves
- Graduate-level degree, preferably focused in Public Health, an MBA, or a relevant technical field.
- Leadership of multimodal AI data programs and/or Real World Evidence engagements.
- Publications, talks, or internal white papers that influenced practice or policy.
Responsibilities
- Engage with prospects and customers at data, technical, and potentially clinical levels to understand needs and define customer value propositions based on Mayo Clinic Platform capabilities.
- Work with prospects to scope engagements.
- Define and maintain TSM standards, including onboarding blueprints, milestone definitions, data capabilities, and documentation standards, and audit adherence.
- Work with prospects to define data needs, including initial analysis of Mayo Clinic Platform data assets.
- Own the TSM capability roadmap with data services and product leaders; publish and maintain canonical cohort-building patterns and schema primers for customer use.
- Represent the market in technical design for horizontal enablers, including shared notebooks, data dictionaries, governance FAQs, and imaging de-identification workflows.
- Represent Mayo Clinic Platform in platform governance and responsible AI forums, aligning practices with qualification and validation frameworks.
- Set program-level time-to-value targets, such as TTDA and first cohort, and publish quarterly results with improvement plans.
- Drive conversion-ready outputs and handoffs to downstream Mayo Clinic Platform offerings.
- Pilot and evaluate new modalities or tools and institutionalize learnings through updated playbooks and training.
- Coach Senior TSMs and TSMs, run technical reviews for high-risk engagements, champion measurable outcomes, and maintain maintainable artifacts.
Benefits
- Competitive compensation.
- Comprehensive benefit plans.
- Multiple medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
- Continuing education opportunities.
- Advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
