Technical Client Success Manager
INPUT 1 LLC•Chicago, IL
•$85,000 - $115,000•Remote
About The Position
Input 1 LLC builds software and payments solutions for the insurance industry. The Technical Client Success Manager provides dedicated ownership of the Input1 Payments client portfolio and serves as the primary owner of merchant relationships. The role leads implementations, drives adoption, resolves issues, and helps clients achieve long-term success. It requires strong technical capability to work through integrations, payment workflows, operational issues, and coordination with internal teams and clients.
Requirements
- At least 5 years of related professional experience in client success, account management, implementation, or a similar client-facing role.
- Strong technical aptitude and experience supporting technical products, platforms, or workflows.
- Experience owning client relationships from onboarding through ongoing success.
- Hands-on experience leading implementations and coordinating across internal teams.
- Ability to manage technical or operational issues with clients and internal partners.
- Strong communication, follow-through, and problem-solving skills.
Nice To Haves
- Experience with payment gateways, merchant services, payment processing platforms, or similar fintech solutions.
- Background in fintech, insurance, or payments.
Responsibilities
- Own merchant relationships and the Input1 Payments client portfolio.
- Lead client implementations and coordinate across internal teams.
- Drive client adoption and support long-term client success.
- Resolve technical and operational issues with clients and internal partners.
- Work through integrations and payment workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
