Client Success Manager

Waste Solution Services • Lawrence, NY

3d • $26 - $32 • Hybrid

About The Position

Waste Solution Services (WSS) is seeking a proactive, client-focused Client Success Manager to manage client relationships and oversee account performance. The role serves as the primary point of contact for assigned clients, ensuring needs are addressed, accounts remain healthy, and communication is consistent. The successful candidate is organized, communicative, solutions-oriented, and comfortable coordinating with internal teams to move client issues toward resolution.

WSS helps multifamily and commercial property management companies reduce and stabilize waste expenses while ensuring reliable service. It advocates for clients by managing relationships with waste haulers, reviewing invoices, optimizing service agreements, and providing ongoing account support. The position is based in Lawrence, New York, and is full-time and in-person, with remote work on Fridays. Compensation is $26–$32 per hour, depending on experience.

Requirements

• Previous experience in customer service, account management, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple accounts and competing priorities.
• Ability to take ownership of client relationships and follow through on outstanding requests.
• Comfort handling difficult conversations and managing client expectations.
• Strong follow-up skills and attention to detail.
• A proactive, dependable, and solutions-oriented approach.

Nice To Haves

• Experience working with property management companies, multifamily portfolios, or commercial accounts.
• Background in waste management, facilities management, logistics, or vendor coordination.
• Experience managing a portfolio of client accounts.
• Familiarity with billing inquiries, service agreements, and vendor relationships.

Responsibilities

• Serve as the primary point of contact for assigned accounts, build relationships with property managers, and support high client satisfaction.
• Coordinate with appropriate internal teams to facilitate resolution of client issues, follow up, and keep clients informed.
• Maintain consistent client communication, provide timely updates, and ensure requests and concerns are addressed.
• Monitor account health, identify potential concerns, and proactively pursue opportunities to improve the client experience.
• Maintain relationships with waste haulers and assist with vendor-related requests, service changes, and account adjustments.
• Oversee requests involving container changes, service increases or decreases, additional pickups, overages, contamination credits, and other account adjustments.
• Maintain strong client relationships, identify service improvement opportunities, and strengthen long-term account retention.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed