Client Success Manager

Waste Solution Services • Lawrence, NY

1d • Hybrid

About The Position

Waste Solution Services (WSS) helps multifamily and commercial property management companies reduce and stabilize waste expenses while providing hands-on support with waste services. WSS advocates for clients in their relationships with waste haulers, helping manage vendors, resolve service issues, audit invoices, optimize contracts, and ensure properties receive the services they are paying for.

The Client Success Manager manages relationships with existing clients and oversees resolution of day-to-day service issues. The role serves as a primary point of contact for property managers, building owners, and other client representatives. It involves taking ownership of client requests, coordinating with waste haulers, troubleshooting problems, and following issues through to resolution. The position is full-time and based in the Lawrence, New York office, with remote work on Fridays. Compensation is $40.87 per hour, described as an $85,000 annual equivalent.

Requirements

• Previous experience in account management, client success, customer service, or a related field.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple client accounts and competing priorities.
• Strong problem-solving skills and the ability to take ownership of issues.
• Comfort communicating with clients, vendors, and service providers.
• Proactive mindset with a strong sense of accountability.
• Ability to work in a fast-paced, office-based environment.

Nice To Haves

• Experience working with property management companies or multifamily portfolios.
• Background in waste management, facilities management, logistics, or vendor coordination.
• Experience managing B2B client relationships.
• Familiarity with service contracts, vendor management, or invoice auditing.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of multifamily and commercial clients.
• Build and maintain relationships with property managers, ownership groups, and client representatives.
• Receive, investigate, and resolve client service requests and complaints.
• Coordinate with waste haulers and vendors to address missed pickups, service interruptions, damaged containers, compactor issues, and other operational problems.
• Monitor open issues and follow up consistently until resolution.
• Communicate service updates, timelines, and resolutions to clients.
• Identify opportunities to improve service quality and client satisfaction.
• Assist with invoice questions, billing discrepancies, overages, and service-related credits.
• Coordinate service changes, including container adjustments, pickup schedules, and service increases or decreases.
• Escalate complex issues when necessary while maintaining ownership of the client relationship.
• Maintain accurate records of client communications, service requests, and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed