Client Success Manager
About The Position
The Client Success Manager manages the end-to-end lifecycle of client relationships, ensuring successful adoption of Two Circles’ technology and services. The role works closely with clients to establish best practices, identify growth opportunities, and help them maximize the effectiveness of the company’s offerings. It also collaborates with Solutions, Business Development, Marketing, Product, and other teams to support account growth and client satisfaction. Candidates must be located on the U.S. West Coast or in the Southwest region. The position covers onboarding through renewal, account health and retention, client value delivery, and account growth. The Client Success Manager provides proactive support and strategic guidance, serves as a trusted advisor, and helps clients align their goals with Two Circles’ solutions. The role is expected to travel frequently, up to 25%, including overnight stays.
Requirements
- 3–5 years of experience in account management or a client relationship role.
- Experience working in sports, entertainment, or a related industry.
- Proven success managing client accounts, building strong relationships, and driving customer satisfaction by understanding client needs.
- Ability to manage and execute complex projects.
- Excellent communication and interpersonal skills, with the ability to build relationships at all organizational levels.
- Analytical mindset and ability to use data to drive decisions and demonstrate solution value.
- Strong problem-solving skills and ability to navigate complex customer challenges.
- Detail-oriented, organized, and able to manage multiple accounts simultaneously.
- Comfort with frequent travel up to 25%, including overnight stays.
- Proven experience using Microsoft Dynamics and Salesforce CRM platforms.
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Knowledge of SaaS solutions and enterprise software products is highly preferred.
- Experience with the KORE intelligence platform is a plus.
Responsibilities
- Manage and guide clients through their full lifecycle, from onboarding to renewal.
- Build long-term relationships with key stakeholders and support satisfaction with software and services.
- Oversee client onboarding to support smooth product adoption and timely service delivery.
- Monitor account health and identify and mitigate client-retention risks.
- Partner with the Client Success Director to understand changing client needs and identify growth opportunities.
- Communicate client feedback to Product and Engineering and help ensure feature requests and issues are prioritized and addressed.
- Work with Marketing to identify client success stories and develop case studies or testimonials.
- Drive renewals and reduce churn by helping clients realize ongoing value from the company’s technology and services.
- Identify and pursue cross-selling and upselling opportunities.
- Help forecast and meet revenue growth targets for assigned accounts.
- Track, report, and communicate account health and progress using measures such as product usage, engagement, and renewal potential.
- Conduct business planning meetings to evaluate client success and identify future objectives.
- Help clients fully use the company’s technology and services to meet their business goals.
- Promote best practices and advise clients on optimizing their use of the company’s technology and services.
- Provide proactive support and strategic guidance to drive long-term value and satisfaction.
- Advocate for clients and help align their goals with the company’s solutions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
