Customer Success Advisor

Aon Corporation • Fort Washington, PA

9d • Hybrid

About The Position

Aon Affinity is seeking a Customer Success Advisor to help grow the company and support its online insurance experience. The role focuses on retaining, renewing, and growing existing accounts in the CoverWallet HealthCare program. This is a hybrid position based out of Aon’s Fort Washington, Pennsylvania office.

Requirements

• Service or call center experience.
• Excellent communication and interpersonal skills.
• A consistent track record of achieving customer success and account growth goals.
• Ability to balance multiple requests with close attention to detail.
• Interest in technology and learning new systems.
• Bachelor’s degree or equivalent years of industry experience; recent college graduates will be considered.
• Must acquire a P&C license within three months of the hire date.

Nice To Haves

• P&C license preferred.

Responsibilities

• Manage an assigned book of business.
• Handle incoming tasks for assigned business.
• Renew and retain customers and accounts.
• Grow accounts by selling additional policies.

Benefits

• 401(k) savings plan with employer contributions
• Employee stock purchase plan
• Consideration for long-term incentive awards at Aon’s discretion
• Medical, dental, and vision insurance
• Various types of leaves of absence
• Paid time off, including 12 paid holidays and 15 days of paid vacation per year
• Paid sick leave as provided under applicable state and local laws
• Short-term disability and optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Optional personal insurance policies
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee assistance program that includes free counseling sessions
• Two Global Wellbeing Days each year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level