Student Success Advisor

Metropolitan Community College•Longview, MO

About The Position

Metropolitan Community College (MCC) is a public institution of higher learning in the Kansas City area, founded in 1915. It offers 125 associate degree and certificate programs across five campuses in Missouri and is accredited by the Higher Learning Commission. MCC does not provide employer-paid sponsorships. Student Success Advisors assist students with academic programs and enrollment processes, course offerings, fees, course selection, test scores, financial aid eligibility and options, and other resources that support students’ educational and occupational needs. Advisors create personalized education plans, help students identify ways to fund their education, monitor academic progress, and connect students with relevant college and community support. The position also involves administrative tasks and collaboration with faculty, staff, and community agencies.

Requirements

Bachelor’s degree.
One year of experience related to advising, education, counseling, or financial aid.
Knowledge of applicable campus, local, state, and federal laws and regulations.
Knowledge of multi-line phone systems, two-way radio communications, customer service, record keeping, computers and related software, and workshop and program principles and practices.
Knowledge of diverse populations and cultures.
Ability to advise students on applicable policies and procedures and interpret academic program requirements.
Ability to review and process paperwork, forms, and related items; develop and implement programs and workshops; and maintain files, records, and confidentiality.
Customer service and conflict-resolution skills.
Computer and related software application skills.
Communication and interpersonal skills sufficient to exchange or convey information with coworkers, supervisors, the public, and others.
Ability to perform the physical requirements of the position, including reaching, standing, walking, keyboarding, grasping, talking, hearing, seeing, and repetitive motions; work is primarily sedentary, with occasional walking and standing and exertion of up to 10 pounds occasionally.

Nice To Haves

Master’s degree.
Bilingual ability.

Responsibilities

Create personalized education plans aligned with students’ career goals, including plans to fund their education.
Guide students through financial aid and scholarship processes, explain payment plan options, and help identify alternative funding sources.
Build rapport and trust with students; explain MCC programs and services, help students address obstacles, and refer them to appropriate services.
Assist students with the transfer process and promote transfer opportunities.
Monitor student academic progress, enrollment, and other data.
Respond to early alerts by contacting struggling students and connecting them with academic and non-academic support resources.
Collaborate with faculty, staff, and community agencies to help students achieve personal, career, and academic goals.
Maintain knowledge of MCC programs, policies, procedures, systems, and applicable federal, state, and institutional rules concerning Title IV, scholarships, tuition assistance, payment plans, and billing systems.
Perform administrative tasks, including providing information by phone, email, or in person; addressing concerns and complaints; scheduling appointments for assigned caseloads; greeting visitors; and directing calls.
Perform other duties as assigned.